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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Alert Email Attachments

Hi all,

Is there any way to pass recieved email attachments to staf members.

Or forward incoming emails to staf members completely. I mean alert email have subject sender cc and attachments...

Any idea ?

Comments

  • You're asking that the "New Ticket Alert" notification emails to also include any attachments that was on the initial email?

    There is no setting to enable this currently. There is also currently no mod that I am aware of to add this functionality. You may want to make this suggestion in the Feedback and Suggestions section of the forum.
  • I pasted a patch to enable this functionality here http://pastebin.com/NhMWHkSW
  • @sober

    How about creating a pull request over at github, so that the developers, when they like it, can integrate / merge it to the source code of osTicket, so everyone can benefit from it? ;)
    https://github.com/osTicket/osTicket-1.8/pulls
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