osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go
get it now
Unable to save attachments
I have noticed on our osticket that attachments aren't being added to tickets. Even though they are in the accepted attachment list a .doc file is not saving. My question is if other attachments of the e-mail may be banned does it block all attachments?
If not, why are these errors happening, I don't see any logs in apache as to why this would happen I have enabled larger attachment sizes in php more then 2MB but even so the collective attachments are under 2MB so it's not the issue.
Any help to diagnose this problem would be appreciated
Comments
The attachments are on the database as we haven't installed the plugin for the file system.
I actually just checked the attachments and both txt and doc are accepted attachments to come in so this is quite weird why it's not accepting them.
PHP 5.3 , MySQL 5.1
Staff side of the UI
OS: ClearOS (RHEL 6)
Mail fetching: IMAP (Zarafa server using gateway)
No PHP errors during that day when I got the ticket.
If you go to: Admin panel -> Settings -> Tickets -> Attachments -> Config.
What do you have for settings like "Restrict by File Type"
I don't have a Config section but I do have allowed attachments lower in the ticket section under attachments. These are the allowed attachments:
.doc,.pdf,.jpg,.jpeg,.gif,.png,.xls,.docx,.xlsx,.txt,.ods,.ppt,.pptx,.odt,.cfg
I did want to ask a question about plugin/api support but I need to get the actual information from my boss first to ask your team about it.
Have you encountered this issue before?
Are .doc working now?
Do you have fileinfo extension loaded in your php.ini?