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Ticket re-assignment behavior.
Ticket is opened by staff under DEP A and assigned to Agent 1 in DEP B.
Agent 1 in DEP B re-assigns the ticket to Agent 2 from DEP C.
At that time Agent 1 from DEP B can no longer see the ticket.
Is this the normal behavior? Our Agent 1 wants to be able to still see the progress of the ticket.