osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Making email-address optional in new staff-opened tickets?
In some cases we have incoming phone tickets from people without (or refusing to name) an email adress.
How can we enter that phone tickets w/o email? (beside entering a fantasy/internal mail address which we do now.) Did I miss an admin option to make mail addresses in staff-opened tickets optional somewhere?
Thanks for any advice and for the good work of all persons involved! :)