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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go
get it now
I have seen comments that read "You cannot create custom priorities in the UI"
Well can they be created any other way?
Yes. You to have to do it via SQL query (or 3rd party SQL table editor).
see the %ticket_priority table. Changing the priority_id or priority_urgency may have undesired results.
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