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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Auto ticket

Hi Everyone,

We use a main email address for our osticket system, is it possible if someone mails to this address that there is automatically a ticket created ? 
Looking forward to your reply.

Best regards



  • You need to e.g. setup POP/IMAP to receive/send mails (email tickets)

    You first need to add a new email address or modify the system email address.
    Just go there: Admin Panel -> Emails -> Emails  OR  scp/emails.php
    There you can also specify your SMTP and IMAP/POP settings ;)

    Additionally some wiki articles you should check out:
  • I looked into the links but i did not find the required solution.
    Mailing is working fine when i create a ticket or receive an update and so on.

    The thing i want to achieve if a customer sends an email to the Default System Email there is automatically a ticket created.

    pay close attention to the section about "Schedule Polling"
  • Thnx ntozier,

    This is the line i've added :
    */5 * * * * root /usr/bin/php /var/www/osTicket-v1.9.3/upload/include/api.cron.php 

    These are the errors :
    PHP Warning:  include_once(): Failed opening 'INCLUDE_DIRclass.cron.php' for inclusion (include_path='.:/usr/share/pear:/usr/share/php') in /var/www/osTicket-v1.9.3/upload/include/api.cron.php on line 3

    Im receiving now this is error :  osticket php: PHP Fatal error:  Class 'ApiController' not found in /var/www/osTicket-v1.9.3/upload/include/api.cron.php on line 5

    Do you know what is wrong ?
  • On the internet i read the solution is : Your include_path doesn't contain the path of the script you're executing.
  •  There are no more errors ":

    tail -f cron
    Jun  4 14:25:01 osticket CROND[25069]: (root) CMD (/usr/bin/php /var/www/osTicket-v1.9.3/upload/api/cron.php)
    Jun  4 14:30:01 osticket CROND[25110]: (root) CMD (/usr/lib64/sa/sa1 1 1)
    Jun  4 14:30:01 osticket CROND[25111]: (root) CMD (/usr/bin/php /var/www/osTicket-v1.9.3/upload/api/cron.php)
    Jun  4 14:35:01 osticket CROND[25181]: (root) CMD (/usr/bin/php /var/www/osTicket-v1.9.3/upload/api/cron.php)
    Jun  4 14:38:01 osticket crond[2072]: (*system*) RELOAD (/etc/cron.d/raid-check)
    Jun  4 14:40:01 osticket CROND[8334]: (root) CMD (/usr/lib64/sa/sa1 1 1)
    Jun  4 14:40:01 osticket CROND[8335]: (root) CMD (/usr/bin/php /var/www/osTicket-v1.9.3/upload/api/cron.php)
    Jun  4 14:41:18 osticket crond[6596]: (CRON) STARTUP (1.4.4)
    Jun  4 14:41:18 osticket crond[6596]: (CRON) INFO (RANDOM_DELAY will be scaled with factor 56% if used.)
    Jun  4 14:41:18 osticket crond[6596]: (CRON) INFO (running with inotify support)

  • Tried also with : /usr/bin/php /var/www/osTicket-v1.9.3/upload/include/api.cron.php

    And :

    wget -q --user-agent=(API KEY)  http://192.168.0.X/api/cron.php

    Also no errors ; what could be wrong ?
  • edited June 2015
    is "/usr/bin/php" the path to your PHP5?

    Have you checked your PHP error log? (PHP CLI often uses a different php.ini and so could have a separate log file)
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