osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Can agent directly reply to client via email
I set up osticket 1.9.4 . I am new to this. I configured it by email fetching and it works perfectly. My question is , can agent directly reply to the clients ticket via email. That is when a ticket is generated by client agent got a notification in Gmail. By replying to that from gmail, the client will got the reply and also the reply will be updated in Osticket. Is it possible and how? Please help.