osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go
get it now
ticket status (Name) vrs State in ost_ticket_status table
HI, I am looking at the Ticket_Status table and see there are columns called NAME and STATE
It seems there are 4 possible STATEs open, closed, archived and deleted
how are these used?
Am I right in guessing that if the STATE is anything other than "open" then no calculation is done as to whether the ticket is overdue etc.
so if a ticket status name is resolved which has a state of "closed" in the table then it can never be overdue.
but if a ticker status name is "with vendow" and has a state of "open" then it can get flagged a overdue.
Also what is the "mode" column in the ticket_status table.
Regards,
Johnny B
Comments
Status is an extension of the definition to further define or provide information regarding the state.
You cannot really user archiuved or deleted at this time.