osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Can you layer upgrades/forks/mods on the same install without breaking it?
Long time lurker, first time poster...
Can you layer mods/costomizations/versions on top of each other without breaking the software/comprimizing your install?
Specifically, I'd like to (in order from least to most important):
I'm wondering: by installing a mod from the get-go (osT+), have I changed osTicket too much to do the osTicket upgrades and/or equipment mod? (What can I safely do without losing all of my settings?)
I picked osT+ for it's multiple-entry-forms-to-the-same-backend qualities, but if that means losing the ability to upgrade I may bail on osT+ and install the latest osTicket instead.
FYI I'm the front-end admin for our osTicket install (meaning, I know how to set up osTicket but not install it - know enough to get myself into trouble but not enough to dig myself out of it :), so any programming-type answer you may have I'll have to pass it on to my admin to translate.
Thanks for any help you can give, and for all y'all have done to make osTicket rock!