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OsTicket 1.6 RC 5 problem with attachments
sorry for asking about old version of OsTicket but a plan to upgrade has not been established yet due to many customizations we wrote on top of 1.6 version :(
So, I have a problem with mail attachments and 1.6 RC 5.
One user wrote a opening ticket mail attaching a screenshot like they use to do normally. This time the attachment was strangely discarded. Looking at mail details Lotus Notes converts the screenshot into png files which should be accepted by OsTicket (they are in the list into administration panel).
I tried also using wilcard ".*" and resending the mail but again OsTicket discards it without logging into DB any error.
Any idea/hint to share about this issue?
Thanks in advance to anyone who could try to help me.