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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Hours spent by an agent field in the Tickets page

Is this possible to add the number of hours has been spent by an agent to a ticket? While closing a ticket, an agent can enter their hours that has been for that specific ticket.


  • That's a feature often requested, but so far there is no implementation on time tracking.

    Built-in solution that works would be:
    You add a custom field that the agents then can fill via the edit function of the ticket.

    Solution that requires modification of the source code and database can be found here:

  • Thanks Michael.

    We are expecting this functionality to be incorporated into the sytem soon.

    Please do the needful.
  • Hi you can asked at for it. They produce for us a really great time tracking plugin with reporting for the customers.

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