osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Integration with existing information and processes.
Hi osTicket community,
I am interning at a company and my main task is to install a osTicket as their new ticketing system (they have one in place atm that's attached to their CRM). So I have been spending the last 3+ days configuring and setting up. I must say I have used this forum for a lot of roadblocks I encountered.
My last few days were spent configuring the mail services as I was getting IMAP authentication errors, still am but at least incoming and outgoing mails work. I still need to set up cron so that I can receive updates without anyone being logged in.
I was wondering if anyone has any suggestions on how to integrate equipment/apparatus with tickets and clients. Since this is an ISP, each client/organization has routers, switches, phones, cables. If individual item tracking is not possible (CMDB), maybe a table can be made of items and their id's can be attached to customer.
Setup info: osTicket files as well as the webserver(apache 2.4.10), db (mysql 10.0.16), mail server, php(5.6.7-1), etc is all located on a linux(debian) server which I have shell access too. I can access the osTicket files via FTP. I was also given a copy of the current ticketing system's database to do some analysis and integration.
Thanks in advanced for any input and advice,