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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

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I edit link
but I can not save it as
%%7Brecipient.ticket_link%7D

as a result clients get link like this:
instead 
http://myurl.pl/scp/tickets.php?id=3953

 
Do you know any way to fix it ?

v1.9.12 (19292ad) 

best regards,
mLipok

Comments

  • I thought that issue was fixed some versions ago:

    Anyway, you can still change the link by hitting the button  <>   and then replacing it directly in the HTML view ;)
  • no way.
    When I use <> then I see this:

    <a href="%%7Brecipient.ticket_link%7D">zaloguj się</a>

    So this is correct.
    When I focus mouse on it then this is also Ok.
    But after using LeftMouseButton and Edit Then I see this "corrupted URL".

    The other strange thing is when I edit and cut URL then I can save it with empty URL.


  • So do I understand you correctly that you cannot change the link even in html view?!

    If so, then that's really strange - had some issues with editor too in the past, but html view always worked, so I'm a bit irritated that it does not work for you.

    Have you tried several/different browsers? Maybe its a browser based thing.
  • I just used Mozilla FireFox insteda Google Chrome (my default browser).

    I go to edit with html/tags   <> 
    and,
    This is my entire content:


    <h3><strong>Szanowna/Szanowny %{recipient.name},</strong></h3>
     %{response} <br>
    <br>
    <div style="color:rgb(127, 127, 127)">
    Z poważaniem zespół&nbsp;%{company.name} ,<br>
    %{signature}
    </div>
    <hr>
    <div style="color:rgb(127, 127, 127);font-size:small">
    <em><em>Mamy nadzieję, że nasza odpowiedź wystarczająco odpowiada na twoje pytanie.<br>
    Jeżeli nie, to&nbsp;proszę nie wysyłać osobnego email, lecz odpowiedz na dokładnie tą wiadomość lub <em><span><a href="%%7Brecipient.ticket_link%7D">zaloguj się</a> </span></em>żeby zobaczyć kompletny przebiegu obsługi zgłoszenia.</em><br>
    </em>
    </div>


    When I try to remove this part:
    <a href="%%7Brecipient.ticket_link%7D">zaloguj się</a>

    Then I Save change , and again nothing happend.

    so I made further test.

    I go to EDITOR mode 
    CUT entire content, 
    paste it as text, 
    go to HTML and now I have:
    Szanowna/Szanowny %{recipient.name},<br>
    %{response}<br>
    <br>
    Z poważaniem zespół %{company.name} ,<br>
    %{signature}<br>
    Mamy nadzieję, że nasza odpowiedź wystarczająco odpowiada na twoje pytanie.<br>
    Jeżeli nie, to proszę nie wysyłać osobnego email, lecz odpowiedz na dokładnie tą wiadomość lub zaloguj się żeby zobaczyć kompletny przebiegu obsługi zgłoszenia

    So I back to EDITOR mode 
    select zaloguj się 
    and insert link to www.onet.pl

    and this work correctly.

    But when I try to edit in EDITOR or in HTML mode then I can paste:
    %%7Brecipient.ticket_link%7D
    but then this link is broken (after edit I still see broken link, and the same issue after clicking in this link)


  • I have the same issue.
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