Update ostickets to V1.9, back up database

Comments

• Chefkeks

  October 2015

  Take a look at the following discussion where I described the upgrade process:

  http://osticket.com/forum/discussion/79779/resolved-upgrade-to-latest-release#latest
  
• mariorb

  October 2015

  Hi Chefkeks,
  I have the install the upgrade but when i try login with admin account, the system sends the message "Valid CSRF Token Required".
  How I resolve this?
  
  Regards
  
• Chefkeks

  October 2015

  Clear your browsers' cache ;)
• mariorb

  October 2015

  Hi Chefkeks,
  I did clean of cache, but does not work, now the system sends to my email the next message:
  

  [ SELECT id FROM ost_content WHERE `type`='banner-staff']

  Table 'servicio_.ost_content' doesn't exist<br />
  <br />
• mariorb

  October 2015

  ---- Backtrace ----<br />

  #0 (root)/include/mysqli.php(177):
  osTicket->logDBError('DB Error #1146', '[ SELECT id FRO...')<br />

  #1 (root)/include/class.page.php(218): db_query(' SELECT
  id FROM...')<br />

  #2 (root)/scp/login.php(26):
  Page::getIdByType('banner-staff')<br />

  #3 (root)/scp/staff.inc.php(54):
  require('/var/www/vhosts...')<br />

  #4 (root)/scp/staff.inc.php(75):
  staffLoginPage('Authentication ...')<br />

  #5 (root)/scp/admin.inc.php(16):
  require('/var/www/vhosts...')<br />

  #6 (root)/scp/upgrade.php(16):
  require_once('/var/www/vhosts...')<br />

  #7 {main}
• Chefkeks

  October 2015 edited October 2015

  According to this thread, the errors can be ignored:

  http://osticket.com/forum/discussion/77173/osticket-v1-9-rc1-is-now-available
  

  
  

  Nevertheless, since it does not work I'm a bit helpless/lost too (never upgraded from 1.6, 1.7 or 1.8 - started with osTicket 1.9 myself).

  
  

  Have you checked your PHP logs for errors?
  

  
  
• mariorb

  October 2015

  Hi,
  I revised the errors and believe which the problem is to data base on 1.6 versión. the 1.9 versión need more columns... when the update try call the loose column, sends the error message.
  
  I installed the 1.9 versión from origin, and now I have other problem, when the customer send the ticket, the software does not send the Ticket number to customer email.
  where I check this?
• Chefkeks

  October 2015

  So doesn't it a) send the email at all or b) is the email just missing the ticket number?
• mariorb

  October 2015

  Hi Chefkeks
  I found the problem, the auto response was unavailable.
  thanks for the support