I would now like to move my added columns in between some of the existing columns and actually delete some of the existing columns too. I am now using RC2. Is this possilbe @kushelbek
I'm sure someone has asked for this before, but I can't seem to find it. I'd like a column that lists department, and the ability to sort by that column. I assume I can just modify the file for that, but since people here seem so nice, I thought I'd ask if anyone minded pointing me in the right direction.
I'm not sure if this is the solution or not, but we have a bunch of teams that handle things, and I can't figure out how to get them the information they need effectively.
This question is more for the moderators and devs.
Do you have any plans with 1.10 or later to add this ability as an editable form in the UI similar to the way you can now edit status fields? Or has an enhancement request for this already been made?
4 easy Steps I followed to add Department column in the Tickets section on OSTicket Version 1.9.12 .
The text in Bold seen below is what was added or edited in the../include/stafs/tickets.inc.php file.
Use the text before and after the bold text to locate where to make the changes.
The text in Red means its value was changed.
I am not an expert but request experts to check if this breaks anything.
Known Bug :) --> Agent panel > Tickets > My Tickets > Will show Department column twice. I guess we can live with it :) In fact thats the tab I noticed already had Departments column listed, so why not show it on all tabs in there. Dint want to delete anything from the If Else to fix this.
Screen shot after the new Department column is added with the only bug (duplicate column) which shows in the My Tickets Tab. Other tab would just show the Department column once.
Just disable Settings >> Tickets >> Show assigned tickets on open queue.
Disabling this option will change "assigned to" column to "departments" column in the Open Tickets page . No need of the script changes above if you dont need the assigned to column :)
I am at a school system with around 20 locations, and I'd like to have a location's column on the SCP Tickets page. I've gone to Manage --> Forms --> Ticket Details and added a custom label of "location". I have set it up to have the "Choices" Type, and my schools are the choices. The location shows up fine on the ticket details page, but I need it to display on the SCP tickets overview page as another column. Or if it's easier, it could replace "assigned to"
I would be grateful if anyone could offer insight into how to do this.
So that way I took care of this was to create one department for each building (although you could also set up one team per building too), and used the custom "Location" label and created a filter. If "School A" was selected as the location, then it was auto transferred (or assigned) to the School A Department.
If you would like, I'd be happy to show you how I have my system set up for the school buildings.
Comments
Of course you need to add <td> after line 501 (for ex):
P.S. Srry 4 my Eng =)
Where should the <td> go exactly? I am uncertan. I have a clean install.
Thanks
and add after line 499 <td>
This question is more for the moderators and devs.
Do you have any plans with 1.10 or later to add this ability as an editable form in the UI similar to the way you can now edit status fields? Or has an enhancement request for this already been made?
Happy testing! ;)
By column display staff name last response
I Ask referring to : http://osticket.com/forum/discussion/87174/how-to-call-function-getlastrespondent-into-local-ticket-inc-php
So that way I took care of this was to create one department for each building (although you could also set up one team per building too), and used the custom "Location" label and created a filter. If "School A" was selected as the location, then it was auto transferred (or assigned) to the School A Department.
If you would like, I'd be happy to show you how I have my system set up for the school buildings.