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View Full Version : Features Request

  1. Feature request smtp auth / html mails
  2. Ajax Ticket List
  3. Multiple Departments
  4. Knowldegebase/FAQ
  5. Link to SCP after installation
  6. Hostname based design/template
  7. Custom Fields
  8. Web Services
  9. External notification
  10. Ticket CC
  11. Some suggestions
  12. IN ticket open, select topic from querystring
  13. Language option in Spanish
  14. Ticket status authentication
  15. Help Topic visible in Ticket View
  16. Whitelists
  17. Ticket Auto Assignment
  18. unassign on dept transfer
  19. add "assigned to" column in ticket list
  20. only assign to staff of depts you have access to
  21. RFC2822 compliant email adress validation
  22. restrict advanced searches to depts you have access to
  23. make "close ticket" box default status configurable
  24. %subject keyword in email body template
  25. Simple Ticket Statistics
  26. Suggestion About Forum Mailer
  27. New alerts for customer's administrator
  28. RSS feed or equivalent.
  29. Spam protection features
  30. Database verify during install?
  31. Lookup all tickets (with visual confirmation)
  32. Client side Knowledgebase?
  33. time spend / tracking
  34. Ticket list per email
  35. Ticket list per email
  36. Average Response Time
  37. customers management
  38. osTicket logos, with Centre not Center
  39. ldap (AD) auth + language support
  40. Starting : Create Custom Fields for When Users Open New Tickets
  41. Fixed: Staff Email Notifications w/ Ticket Subject and TicketID in Notification Email
  42. Expanded e-mail templates
  43. Remove database password requirement
  44. Image Verification
  45. Ticket::create function, saveAttachment first - send Alerts second
  46. Suggestion: Password Protected Attachment Dir
  47. Seach Message Body
  48. SSL/TLS integration for Google Apps
  49. READ Only accounts
  50. Comment to premade replies
  51. New ticket created by staff
  52. How to view if reaction on ticket arrived
  53. Email Notifications to Multiple Reps
  54. Maybe It's Just Me But...
  55. I claim this ticket
  56. one user in more than one dept
  57. multiple attachments
  58. A different text editor would be nice
  59. Multiple email address support for tickets
  60. SMS Notifications
  61. Domain filtering in incoming emails
  62. image verification is needed
  63. Expected Completion Date or Progress Bar
  64. Email header "Reply-to:" is ignored
  65. New ticket and message autoresponse
  66. Maximum open tickets per customer
  67. Generating Report
  68. CMS Integration
  69. E-Mail Ticket Thread to External/3rd Party
  70. Simple fix - Save one click on closing a ticket.
  71. Paypal or ModernBill Supported Addon
  72. different overdue times according to priority
  73. Enable Language Packs
  74. Removed Answered Tickets...
  75. Next/Previous Ticket
  76. Several feature ideas
  77. Request: Specific 'Closed' alert
  78. More forum Integration
  79. Full functional UTF8 support
  80. Text Message Notification - Feature Suggestion
  81. new Ticket Mail
  82. Change Required User Info
  83. Automatic Login
  84. who replied last?
  85. opened/modified option
  86. chrooted apache need a feature
  87. Add company name to ticket
  88. Printer Friendly Option
  89. Areas needing improvement
  90. Email Ticket on behalf someone else
  91. merge several tickets
  92. 15-20 seconds to edit post before email notify
  93. Lost Ticket Number - similar to lost password
  94. Client View - add modified date and priority, drop email
  95. Alphanumeric sorting of categories
  96. Advanced Templates
  97. Emails as HTML format
  98. Design, CSS and includes - Making OSTicket's Design portable
  99. Possible suggestions
  100. several missing features for osticket
  101. Hours Of Operation
  102. Must have features for next release !
  103. Attachments on premade replies?
  104. Search inside body content
  105. Ticket marked as "Read"
  106. Splitscreen / Folderview
  107. Add table field to track ticket creator
  108. Must have features
  109. Status of ticke as "Cx replied" or "Awaitng cx reply" etc..
  110. Popup notification?
  111. International Names
  112. Accentuated languages
  113. images in email
  114. Search of ticket threads
  115. preview last post (thread)
  116. Login
  117. Suggestions...if I may.
  118. A third status. Open, Closed, and Suspended
  119. When opening tickets
  120. Email to another one like yahoo
  121. Last updated by
  122. Last responder
  123. Customer Addresses
  124. Log Full Text of Original Email
  125. Tickets on hold
  126. Notification of Vacation-ers
  127. convert trouble ticket to Return Merchandise Authorization (RMA)
  128. A reporting structure
  129. Easy/Better Header Modification
  130. My Company Needs an Oversight Group
  131. No Email for Phone ticket
  132. Number of Replies
  133. Suggestion: Redirect When Closing a Ticket
  134. custom fields and search
  135. Categories for Tickets
  136. Show customer's last login
  137. System Logs
  138. Delete / Edit Replies
  139. 'Public Note', an alternative to 'Internal Note'
  140. Chat?
  141. Knowledge Base
  142. Batch Assign, "Assign to Self" Button, Severity Alerts
  143. More ticket fields
  144. Include previous conversation in ticket
  145. Files extensions is case sensitive
  146. iPhone access
  147. Reporting Features
  148. mobile skin
  149. I Love OSTicket, but what about Knowledge Base or FAQ
  150. Things I'd like to see (or help osTicket create!)
  151. Plugin/api request
  152. Need to query tickets related to a HELP TOPIC
  153. Default Assignee
  154. Centralized file upload / attachment system
  155. Estimated time to complete
  156. Different types of Staff
  157. Inline Reply Buttons
  158. client area
  159. sms capabilty
  160. topic field length
  161. eMails to "other than user"
  162. Missing Sanity checks
  163. Reporting/Archiving Capabilities
  164. Reply to mail -> append not create new ticket
  165. Username and Password Support
  166. Feature Request: Restrict Staff to their own departmental tickets
  167. MOD "Last Response:" under ticket
  168. Request new MOD pending
  169. Statistics & Analyzing
  170. Sub help topics & additional information fields based on those help topics
  171. Create tickets via API
  172. Customer Groups / Customer Login / Customer Sites
  173. 1 or 2 custom fields on ticket
  174. Very Simple -- HTML support in tickets
  175. KB seems unusable -- I have a better idea
  176. Better CAPTCHA Support
  177. asset/configuration management
  178. Post Reply Text Editor
  179. Current Network Status
  180. SLA feature
  181. Custom Fields/Users able to see history
  182. Email response on same account out as in
  183. Many Users Many Departments
  184. Set Help Topic of Open Ticket
  185. Remember Admin Login
  186. Several suggestions
  187. Would like "Request Service" button for website
  188. Appointment Book
  189. Different logins for POP and SMTP
  190. Text Editor
  191. [Suggestion] Ticket Merge
  192. [Feature REQ] Ticket Type
  193. Ban Feature?
  194. Calendar of jobs
  195. Time Tracker
  196. Tickets coming in from multi sites
  197. Showing "Assigned" tickets and another pref.
  198. Response preview before sending?
  199. [Feature Request] Don't disconnect user while still entering ticket!!!
  200. Do NOT log a user out while entering a long ticket
  201. Manually Approved Required.
  202. Timing for osFAQ-like features
  203. One ticket per email address (auto re-open)
  204. display ticket number
  205. it-inventory/
  206. First name
  207. Staff member in more than one department
  208. Ticket merge
  209. Incoming email distribution
  210. users cannot change there name in osticket
  211. OSTicket on Droid?
  212. Color's
  213. Feature Request: Client side searchable knowledge base
  214. Feature Request: Billboard on Main Page.
  215. User Feedback Rating
  216. propagate departments with own url