Fatal Error: Contact site admin (= you)

[delux]

Hey osTicket freaks ;)

I tried to install osTicket in multiple tries. I used RC1 and RC2 and the different package formats availible (to show that i am really desperate ;) ).

I am using XAMPP 1.6.3a (PHP 5.2.3, MySQL 5.0.45, Windows Vista)

1. The installer did not work, because it always showed me "URL required", even if I gave him the needed URL (I tried local and http URLs...)
2. so i followed a tip from the forum, and set up the databases myself with the install .sql file from the /setup/ dir. All databases are fine now (even the ost_config table has his standard entry, as this caused problems for other users)
3. I modified the config.php-file and triple-checked it (Yes, I edited the OSTINSTLLED-flag as well)
4. Now I get the error message Fatal Error: Contact site admin.
5. As I am the site admin, I search here for help ;)

[4ice]

See http://www.osticket.com/forums/showthread.php?t=184 for more info.

[jlevis]

I also had this problem. It went away when I granted the MySQL user all privileges. This means that the instructions on this page are incorrect:

http://www.osticket.com/wiki/Installation
You will need one MySQL database with valid username, password and hostname handy during installation. The database username must have permission to CREATE, DROP and ALTER tables. If you are unsure whether you have these details or if your username has sufficient permissions, please consult your host or database admin before proceeding.

The user needs more than just CREATE,DROP,ALTER privileges.

[4ice]

I also had this problem. It went away when I granted the MySQL user all privileges. This means that the instructions on this page are incorrect:

http://www.osticket.com/wiki/Installation


The user needs more than just CREATE,DROP,ALTER privileges.


Just wondering if this is for version RC4?