Can't get local piping to work

[system0]

Hi there,

I installed osticket the other day. It seems like a fantastic script and does everything I need :)

I am trying to setup the ticket system using local piping. As per the documentation on the wiki page.

I set up a forward via cpanel to forward my email to /home/mysiteaddresshelpdesk/api/pipe.php. Note, I placed this in quotes so that it redirects to the correct address and not /home/mysiteaddresshelpdesk/api/pipe.php@mydomain.com

I've went through everything and it all seems fine however osticket isnt fetching the mail from my mail server. I sent two test emails to the address and I checked the webmail via cpanel and they are sitting there but osticket isnt getting them.

Is there anything else I should be looking to configure to get this working?

Any help would be greatly appreciated :)

Kevin

[system0]

apologies, I meant to post this in the 'installation and setup room'. Could a moderator please move the thread please. Thanks :)

[system0]

is there anyone could help me with this?

[system0]

is it safe to say that the osticket community is pretty dead?

[peter]

It is always helpful to search the forum!

Also not that when using pipe method, the mail server delivers the mail to osTicket and no fetching involved.

See http://osticket.com/forums/showthread.php?t=69

[system0]

Hi Peter,

I checked out several thread before I posted this thread :)

* i have the relative path with quotes set in cpanel for the email
* i have the pipe.php permissions to 764

thanks :)

[system0]

followed all the solutions on the thread you mentioned with no luck, not sure how to get this working

[4ice]

Hi Kevin,

the osticket community is certainly not dead... But there are not many people who know how the pipe function works. I have not yet tried it, since I didn't need it. Furthermore, we are at the moment very busy with testing the new version. So it's not always possible to reply as fast as we would like to.

I will take a look tomorrow to see if I can figure out what is going wrong in your case. Please be patience a little longer.

[Ebonhand]

Hi there,

A few quick questions:

a) do you have shell/root access to the server on which you're installing osTicket? (handy for log checking)

b) do you get any bounce or failure messages when sending an email to the osTicket email address? If so, can you please paste the contents of one?

c) do you have "Admin Panel -> Settings -> Preferences -> Email Settings -> Mail Methods -> Enable email piping (You pipe we accept policy)" ticked?

d) which version of cPanel are you running?

e) what's the full contents of the forwarder you've configured?

f) have you tried inserting #! /usr/bin/php at the beginning of /api/pipe.php ?

This should allow us to figure out where things are going wrong

Kind regards,
Ebonhand