When doing the basic setup, nothing happens [Archive]

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lennie

01-31-2008, 09:57 AM

Hi there,

I was wondering if there might be someone out there that can help me with osTicket. Let me explain.

I have downloaded the files; installed PHP 5.2.5; installed mySQL; created all the databases; Setup IIS on a Windows 2003 server. I did pretty much what the installation guide said.

When I load the basic setup page from another machine, it does load correctly, unfortunatly thats all it does. If I click on Install nothing happens. All it does is replace the values that I have entered with the default values. (ea. <?=$info['title']?> as the default HelpDesk Title). It doesn't even get to the error checking, so I can enter any values and it will just display the default values again.

Can anyone PLEASE help!!

Lennie

NeoFury

01-31-2008, 12:13 PM

I have the EXACT same problem.

I have tried it on 3 different machines, two running Windows XP Pro sp2 and one running Windows 2003.

I always get the exact same thing.
I get the strange input feilds already filled in, after filling them out correctly and hitting 'install' it just refreshes the same page, erasing what I entered and replacing it with the strings.

I have also tried using WAMPServer and EasyPHP, as well as installing the services manually. (on 3 separate machines)

any ideas?

-Bill

peter

01-31-2008, 01:32 PM

NeoFury

01-31-2008, 02:04 PM

The issue is possibly due to short_tags turned off. osTicket uses short tags at the moment (which will change in the future). A quick fix is to enable short tags by adding .htaccess to the root osTicket directory.

php_value short_tags on

Thank you Peter!

This fixed it instantly!

I created an .htaccess file and placed it in the root directory.
I added the code.
This did nothing...

I then enabled short tags in the WAMP config and that worked.

Thanks again for pointing me in the right direction!

-Bill