Basic Installation Screen Problem

[tecnet]

I have been attempting to install osTicket 1.6 RC3. My web server is Server 2003. I have installed MySQL 5.0 and PHP 5.2.5.

I have created a MySQL database and osticket username and password using the documentation from this website: http://www.iisadmin.co.uk/

I created a website in IIS called HelpDesk listening on port 8000. I added index.php to the Documents tab for the website.
I can browse the website in IIS which brings up the osTicket Basic Installation webpage.

I enter the relevant information into the Install page (it prompts me if any fields are missed or contain incorrect syntax) however when I click on the Install button the webpage just goes completely white and nothing happens. I have tried both Firefox and IE with the same result.

I have browsed the forums but cant find anything that seems to indicate why I am experiencing this problem.

Can anyone offer me some advice as to why this is occurring?

[4ice]

Please enable error reporting in main.inc.php on lines 42&43:
ini_set('display_errors',0);
ini_set('display_startup_errors',0);
should be
ini_set('display_errors',1);
ini_set('display_startup_errors',1);

This is always important if you have problems, since it will probably show you what is wrong.

[tecnet]

Thanks for your suggestion which I have followed.

Is the ini file change supposed to result in screen output of any errors encountered or is it logged to a file somewhere?

I still receive the same blank browser screen once the Install button is clicked.

[bslevin]

I am having the exact same problem. Once i enter all the info and click ok i just get the following

Internet Explorer cannot display the webpage

I did the change you sugested and nothing

[Onoref]

Yup, same problem here.

I'm pritty sure my MySQL is setup owke (external connection works), PHP I guess aswell since I get the setup screen. But when I fill everything out and hit "install" the screen just goes white and nothing is put in the DB.

I activated the error reporting but didn't get anything differant (in other words, no errors)

I am however running all of this off a Fedora 8 and not a windows machine.

[4ice]

What is the name of your config file? config.php or ostconfig.php?

Try both cases to see if it makes a difference. Make sure you also edit the file main.inc.php. In this file you have the line "require('ostconfig.php');" change it according to you config file.

Let me know if it makes difference

[Onoref]

I'm not 100% sure I know where you're going with this since I can't seem to find a config.php file.

But my blind faith made me do it anyway and I got the expected "No such file" but I also got a second error with it which intrested me.

Fatal error: require() [function.require]: Failed opening required 'config.php' (include_path='.:/usr/share/pear:/usr/share/php') in /var/www/html/upload/main.inc.php on line 53

Any ideas?

[4ice]

The config file is located in the root directory of osTicket (in your case the upload directory).

In this directory there are multiple files, but there should be a main.inc.php and a config file (named either "config.php" or "ostconfig.php"). If neither of these files exists there is a problem.

Seeing your error gives my the impression that you do not have the file config.php. This means you should have an ostconfig.php file.

Can you please verify this.

[Onoref]

I have an ostconfig.php and that was the file allready beeing used by the setup. I changed the ostconfig.php to config.php in my main.inc.php. And that's what resulted in the error I just posted.

I did a locate for the config.php and that doesn't seem to exist. Only ones I have are /upload/ostconfig.php and /upload/include/class.config.php


EDIT: I did a new download to check if maybe something went wrong in the copying etc but I still can't find a config.php, only have an ostconfig.php

[4ice]

No, you inderstood me wrong :)

Will try to make myself more clear.

In versions prior to RC3 there was a file called config.php, as of RC3 this file is changed/renamed into ostconfig.php (the one you have).

What I would like you to do is the following:
* Rename ostconfig.php to config.php
* Change you main.inc.php so that is says require('config.php');

And then try again, I want to see if this makes a difference for you.

[Onoref]

Hey, first off sorry for the late answer. This is just a little side project of mine so I tend to look at it every once in a while while for example now a VM is copying :P

So yes, I misunderstood you. What I did was: mv ostconfig.php config.php but offcourse that removed the ostconfig.php and so I got the error saying I needed to make ostconfig.php 777 so after I copyed the config.php back to ostconfig.php and changed the main file to use config.php I tried again and still same old white screen with absolutly no error :P

Appreciate your help tho 4ice, thing is I know how to run a server but don't ask me to debug php :p

[mozey]

1.) I had the same issue with the install just giving a blank page.
2.) Enabled error messaging and followed the advice of renaming ostconfig.php:
]# less main.inc.php | grep fig.php
require('config.php');
require(INCLUDE_DIR.'class.config.php'); //Config helper
3.) Now the problem is that everytime I browse to /support/setup I get "Configuration file permission settings"
4.) chmod 777 config.php
5.) still getting the message
6.) # ls -la config.php
-rwxrwxrwx 1 root root 1213 2008-01-29 11:04 config.php*

maybe the installer is confused? is there a way to reset it?

[baccaro]

I followed all the steps listed here since I am getting the same frustrating white screen. Nothing has worked thus far. I too enabled the display errors but don't get anything.

I really wanted to roll this ticket system out to our entire company this week. It will help us incredibly with our support issues.

Any help is greatly appreciated.

[mozey]

it seems my problem was that is was missing the package php-mysql. from the package info "This is a dynamic shared object (DSO) for PHP that will add MySQL database support." after installing it i have some results on page two of the installer

[baccaro]

mozey,

I figured it was my PHP/MySQL setup. I can't even seem to connect to mysql with a simple php script.

$link = mysql_connect('localhost', 'root', 'password');

The problem now is I can't seem to find the package you are referring to. The mysql and php sites do not make it easy to locate the necessary downloads.

Can you provide a link to where you downloaded the php-mysql package?

Thanks.

[baccaro]

I resolved the issue. It was with my PHP setup. I did not have MySQL support working properly. I downloaded the newest PHP install zip, copied all of the files in the ext folder from that zip onto my server into the php/ext folder, then restarted IIS.

That then allowed me to get past the blank screen. I still had some other install issues, but they were minor and I had it up and running within an hour.

[knightsllp]

I was having this same problem. With help from mozey and baccaro (thanks) I sorted it.

To fix it i re ran the php installer for windows php-5.2.6-win32-installer.msi and selected to change the installation and selected to install the extra features mysql and mysqli

As soon as this was installed it worked

:)

[hamid]

hi,
I have downloaded osTicket version 1.6 RC5 and tried to install on SME-Server 7.4. During installation, I noticed that there is no ostconfig.php available. Where and how do I get this file?
Hamid

[pdltoys]

Thanks for your suggestion which I have followed.

Is the ini file change supposed to result in screen output of any errors encountered or is it logged to a file somewhere?