Emails not sending...

[randor]

I installed the newest system and everything works except the emails?? how do i get the system to send emails out to people?? no emails are working??

[4ice]

osTicket uses native php mail function. Check php.ini mail section for the settings. There are many topics regarding sending emails. Did you try the different solutions posted there?

You can also check the log files and see what happens after osTicket fires an email.

[imme]

Step by Step configuration help...I have gone through this whole process. Try my best to make it easy for you.

1. enable email and Cron call checkboxes in system configuration panel.
2. Enable autoresponder and new ticket email.
3. Search PHP.ini file and edit it as follows

change ;php_imap.dll to php_imap.dll (remove ; from the start of line)

3(a). Search SMTP in php.ini file and change its settings according to your email server settings (These settings are same as you input in your outlook account setup)

4. Search Extensions folder in your webserver and find file named PHP_IMAP.DLL and copy it in your windows (where windows installed) ->system32 folder.

5. If you are installing it on localserver like me. Than you may get problem in saving configurations. http:\\localhost ....in this case just change it to http:\\127.0.0.1

I hope it helps.

[randor]

Step by Step configuration help...I have gone through this whole process. Try my best to make it easy for you.

1. enable email and Cron call checkboxes in system configuration panel.
2. Enable autoresponder and new ticket email.
3. Search PHP.ini file and edit it as follows

change ;php_imap.dll to php_imap.dll (remove ; from the start of line)

3(a). Search SMTP in php.ini file and change its settings according to your email server settings (These settings are same as you input in your outlook account setup)

4. Search Extensions folder in your webserver and find file named PHP_IMAP.DLL and copy it in your windows (where windows installed) ->system32 folder.

5. If you are installing it on localserver like me. Than you may get problem in saving configurations. http:\\localhost ....in this case just change it to http:\\127.0.0.1

I hope it helps.

3(a). Search SMTP in php.ini file and change its settings according to your email server settings (These settings are same as you input in your outlook account setup)
Where is the php.ini file?? i am on a shared server?? i looked through all of the programs files and cannot locate this??

4. Search Extensions folder in your webserver and find file named PHP_IMAP.DLL and copy it in your windows (where windows installed) ->system32 folder. ?? i am using unix??

[4ice]

Please contact your server administrator, because they can compile PHP with IMAP.

To verify if you indeed do not have IMAP, do a phpinfo(); to check this.