Emails not working

[march23]

Hello,

I have installed the latest version (v1.6RC3) on my website. Installation seemed to go OK, and I can get to the support website and enter trouble tickets. However, I cannot get email to travel in either direction. Here is some of my install info:

Installed on shared server (GoDaddy)
* Sever OS is Linux
* Database is MySQL v.4.1
* In System prefernces I have Enable POP3 email fetch, enable email piping, enable new ticket, enable new message, enable new ticket alert, enable new message alert
* I cannot find CHRON (I have seen this mentioned many times in other postings) on the System preferences page
* On the Emails tab, I have configured a support@... email address. I have entered the correct email address and pop3 setting info.
* When I try to enable POP3 status, I get the error, "IMAP doesn't exist. PHP must be compiled with IMAP enabled". After reading the other posts, I cannot find the file referred to, and I'm thinking it's because I'm on a shared server?
* I have configured the automail.php file and setup a Chron job on the GoDaddy admin page, and the chron job runs, but with errors.

Thank you in advance for your help. Any help is most appreciated.

[4ice]

If you are on a shared server you should contact your server administrator with the question why IMAP is not installed on your server. Since osTicket uses native PHP mail function IMAP is required and PHP can only be configured with IMAP by an administrator.

[march23]

I just spoke with GoDaddy and IMAP is not available on their shared server plan. Does this mean I cannot get the full functionality ofOSTicket while using this server?

[march23]

Might as well close this thread

[peter]

Are you sure? It could be they took your question to mean you were trying to access your mail via IMAP protocol which is not the case. osTicket uses POP3 protocol to fetch emails, however IMAP extension is needed to accomplish the task.

[imme]

imap has to be enabled in php.ini file in your servers. if its not enabled than you will not be able to save settings as of my experience.