Basic Installation Problem

[Djimmy]

Hello,

I was trying to install OSTicket on a Windos XP desktop with WAMP Server.
Apache 2.2.6
PHP 5.2.5
MySql 5.0.45

When i try to start the install i see this screen:
http://i27.tinypic.com/jjqtg8.jpg

Does anyone what i'm doing wrong?

Thank you!

[4ice]

Enable PHP shorttags in you PHP config (see php.ini file).

This should do the trick.

[Djimmy]

Thank you, thats worked.

[simonknight]

Im still having this same problem after turning Shorttags on:

short_open_tag = On

any ideas?

IGNORE THIS POST, SORTED MY REMOVING PHP AND REINSTALLING IT.

[Andrew Borem]

This solution (short_open_tags = On) did not solve the problem for me. I am still getting that same page that the OP posted when I try to setup. Any other solutions or possible things I am doing wrong? I have reinstalled PHP with no success. Also, I have rebooted the server just to make sure that that wasn't the problem.

Any ideas? Thanks a lot, guys!

[4ice]

Just to be sure, you are still seeing something like <?=$info['title']?> after you turned the short open tags on?

Can you verify with phpinfo() is this option is indeed turned on?

[Andrew Borem]

EDIT - Haha. Thanks a lot for the help. I was being an idiot and looking in the PHP.ini documentation at the top of the file and not the actual switch. :D Thanks a bunch!

EDIT #2 - Now it is looking correct, but when I put all the information in and click "install" It goes to a blank web page and nothing happens.... Sorry to be such a bother.

Edit #3 - Well, looks like I accidentally installed MSSQL and not MySQL support when I installed PHP! So that was my bad. :-/

Now, however, I am getting an invalid SQL syntax error when I try to install. I am using the SQL server root login. I will enable error logging and let you know what that turns up.

Edit #4 - Wooo. Got that issue worked out too! Sorry about the running blog here. :D Here is how I solved it:

http://www.osticket.com/forums/showthread.php?t=199

Thanks so much for the forums, guys!

[4ice]

Haha, thanks for using the edit function instead of new replies. This way it's easier to read :)

Glad that it works!

EDIT - Haha. Thanks a lot for the help. I was being an idiot and looking in the PHP.ini documentation at the top of the file and not the actual switch. :D Thanks a bunch!

EDIT #2 - Now it is looking correct, but when I put all the information in and click "install" It goes to a blank web page and nothing happens.... Sorry to be such a bother.

Edit #3 - Well, looks like I accidentally installed MSSQL and not MySQL support when I installed PHP! So that was my bad. :-/

Now, however, I am getting an invalid SQL syntax error when I try to install. I am using the SQL server root login. I will enable error logging and let you know what that turns up.

Edit #4 - Wooo. Got that issue worked out too! Sorry about the running blog here. :D Here is how I solved it:

http://www.osticket.com/forums/showthread.php?t=199

Thanks so much for the forums, guys!

[Andrew Borem]

Question:

Do you guys ever plan on having a wiki? Assuming that this software works for what I want it to do, I would be up for contributing to it. Just keep me in mind if you ever want contributers!

[4ice]

Hi Andrew,

http://www.osticket.com/wiki/

Peter has chosen not to open up the Wiki pages for everyone. If you want you can PM him with you request.

Question:

Do you guys ever plan on having a wiki? Assuming that this software works for what I want it to do, I would be up for contributing to it. Just keep me in mind if you ever want contributers!

[Andrew Borem]

I see. I had read the wiki, I just thought it was on eTicket's site. So yes. I believe I will PM him. Thanks a lot!