Support Ticket System Offline

[Blackie]

After installation I get this message:
Support Ticket System Offline

No place to log in, no nothing :-)
Any help will be appreciated.

[isaBERLIN]

check out http://YOURURL/scp

[Blackie]

A little embarrassing for me, but you deserve a thank you :-)

[dot45]

when i try to go into the scp, I can log in with two errors occurring


Error:
Line: 85
Char: 1
Error: Expected identifier, string or number
Code: 0
URL: http://helpdesk.networks4you.info/scp/index.php

Error:
Line: 105
Char: 9
Error: 'Http' is undefined
Code: 0
URL: http://helpdesk4you.info/scp/index.php

I can get to the login screen for the admin panel, and log in. then i get the message to change my password, but there is no boxes to put the password into. I have tried clicking on the change password link to no avail.

I have dropped all tables from the database and recopied all files back to the webserver twice. I still get the same error.

[dot45]

after editing the css files, i can now access the config pages. but still get the two errors.

I am working with peter on identifying the offending js file.

[dot45]

when i try to go into the scp, I can log in with two errors occurring


Error:
Line: 85
Char: 1
Error: Expected identifier, string or number
Code: 0
URL: http://helpdesk.networks4you.info/scp/index.php

Error:
Line: 105
Char: 9
Error: 'Http' is undefined
Code: 0
URL: http://helpdesk4you.info/scp/index.php

I can get to the login screen for the admin panel, and log in. then i get the message to change my password, but there is no boxes to put the password into. I have tried clicking on the change password link to no avail.

I have dropped all tables from the database and recopied all files back to the webserver twice. I still get the same error.

Line: 85 is within ajax.js

Line: 105 is within scp.js

[dot45]

There is an updated ajax.js file that will stop IE from crashing when you try to load the staff panel, although I am still unable to access it.

save the below as "ajax.js" and upload it to your /scp/js folder on your webserver.

/*
Peter
Simple httprequest wrapper. It will be replaced by an ajax framework in the future.

Based on Wrapper by http://adamv.com/dev/javascript/http_request
*/

var Http = {
ReadyState: {
Uninitialized: 0,
Loading: 1,
Loaded:2,
Interactive:3,
Complete: 4
},

Status: {
OK: 200,

Created: 201,
Accepted: 202,
NoContent: 204,

BadRequest: 400,
Forbidden: 403,
NotFound: 404,
Gone: 410,

ServerError: 500
},

Method: {Get: "GET", Post: "POST"},

enabled: false,
req: null,

Init: function(){

if (window.XMLHttpRequest) {
Http.req = new XMLHttpRequest();
}
else if (window.ActiveXObject) {
Http.req = new ActiveXObject("Microsoft.XMLHTTP");
}

Http.enabled = (Http.req != null);
},
get: function(params, callback_args){

if (!Http.enabled) throw "Http: XmlHttpRequest not available.";

var url = params.url;
if (!url) throw "Http: A URL must be specified";

var method = params.method || Http.Method.Get;
var callback = params.callback;

// Only one request at a time, please
if ((Http.req.readyState != Http.ReadyState.Uninitialized) &&
(Http.req.readyState != Http.ReadyState.Complete)){
this.req.abort();

}

Http.req.open(method, url, true);

Http.req.onreadystatechange = function() {
if (Http.req.readyState != Http.ReadyState.Complete) return;

if (callback_args == null) callback_args = new Array();

var cb_params = new Array();
cb_params.push(Http.req);
for(var i=0;i<callback_args.length;i++)
cb_params.push(callback_args[i]);

callback.apply(null, cb_params);
};

Http.req.send(params.body || null);
},

};
Http.Init();

[thisbejoe7]

I have the same issue and saving your ajax file did not fix any of my issues in IE7. Any other ideas? A Workaround would be helpful, as no one who is on vista with IE7 or XP with IE7 installed can use this helpdesk, and its a major problem for me. I'm willing to try anything!

[homesh]

Hi,

try on firefox, it is working fine...

All the best

[DackR]

I have the same issue and saving your ajax file did not fix any of my issues in IE7. Any other ideas? A Workaround would be helpful, as no one who is on vista with IE7 or XP with IE7 installed can use this helpdesk, and its a major problem for me. I'm willing to try anything!

Are you sure that your IE7 Crashes for the same reason? If so, this would be a different issue entirely. IE6 should have been the one with this crashing issue. IE7 does have other issues with osTicket's RC1 Release, and those should be fixed in RC2 which will be released shortly. (Maybe even within the next few days.)

I have a feeling that you might just need to login to the admin panel and set the Helpdesk status to Online. (http://localhost/scp/)


Here are some workarounds for IE7 issues that completely solved all my issues...
http://osticket.com/forums/showpost.php?p=215&postcount=14
http://www.osticket.com/forums/showpost.php?p=52&postcount=5