installer hangs

[jonnymaeno]

can't install it, it hangs forever.

tried on 2 win servers, same thing.
xpsp2/vista home premium
mozilla firefox 2.0.0.11
apache 2.2.6 win32
php5.2.5
pear installed
install path: http://www.mydomain.com/support

I tried buffing up the php.ini settings thinking it was resource related but still nothing.
max_execution_time = 3600
max_input_time = 3600
max_input_nesting_level = 164
memory_limit = 256M

[dot45]

does it hang before showing you the page saying the install has completed and to login in to the admin panel? are you getting any http errors (please install using firefox, there are bugs with IE that are being worked on)?

Is the script creating the database and tables? are they poplulated with data?

[dot45]

can't install it, it hangs forever.

tried on 2 win servers, same thing.
xpsp2/vista home premium
mozilla firefox 2.0.0.11
apache 2.2.6 win32
php5.2.5
pear installed
install path: http://www.mydomain.com/support

I tried buffing up the php.ini settings thinking it was resource related but still nothing.
max_execution_time = 3600
max_input_time = 3600
max_input_nesting_level = 164
memory_limit = 256M


What SQL database software are you running?
I suggest you install mySQL.

[DackR]

I've got the problem as well...

Running Windows Server 2003
IIS 6
PHP 5.2.5
pear installed
MySql 5.0.45
Tried IE6, IE7, Firefox 2.0.0.11

Installation Hangs... I never get the 'Installation Complete' screen.
When I check the database, I can see that it is starting the installation as far as creating the tables, but the config file is incomplete. When I try to test it the installation (index.php), I get an error:

Fatal Error: Contact site admin.Unable to load config info

Great, right?

Question: Is there a way to complete the installation manually?
****
Edit
****
Found this thread and realized it was happening to me too....
http://osticket.com/forums/showthread.php?t=14

I've inserted a row of the default values into the 'ost_config' table and now it gives another message:
Support Ticket System Offline
Thank you for your interest in contacting us.
Our helpdesk is offline at the moment, please check back at a later time.

[tiolalu]

Don't really know, but maybe if you create the tables manually and set the config.php manually too it will work. The only problem I see is to set the password.

[DackR]

After searching the forums some more, I found that I had a combination of problems.
To resolve my issue:

1.) Started from scratch (Cleared the SQL Tables from the database and moved the default config file to the web's root directory)
2.) The Installer still hangs, but After it hangs you must Insert a default row to the 'ost_config' table in the database.
3.) Next go to http://yourdomain/scp/
4.) You should be able to log in using the values you supplied earlier.
5.) Some of the system preferences and settings have been lost, you must go through them and add what is missing...
6.) Set helpdesk status to Online.
7.) That should fix it. (Did for me.)

[trancer01]

what if you aren't able to directly modify the tables? I'm running my MySQL server on Dreamhost since I can't run OST with MSSQL (i'm lookin at you OST people, would love to be able to do this). So how can I "Insert a default row to the 'ost_config' table in the database"

[jonnymaeno]

My database is MySQL 5

Anyway this was RC1 that was giving me the sh..

RC2 does not hang, sorry to bump this post, just tieing up loose ends.

[jlevis]

I also had this problem. It went away when I granted the MySQL user all privileges. This means that the instructions on this page are incorrect:

http://www.osticket.com/wiki/Installation
You will need one MySQL database with valid username, password and hostname handy during installation. The database username must have permission to CREATE, DROP and ALTER tables. If you are unsure whether you have these details or if your username has sufficient permissions, please consult your host or database admin before proceeding.

The user needs more than just CREATE,DROP,ALTER privileges.

[4ice]

We get the point now :)

Again, a really old thread.

Closing the thread.