newbie installation q

[Sparklesperson]

Ok, i set up my database, uploaded my files, and ran setup. It comes up with an error, but I'm sure I have the database set up and referenced correctly.

Here's my first question: in reconfiguring the config.php file permissions, what SHOULD they be set to? Could this be causing the "unable to connect" error I get?

I didn't know what to reset them to, so didn't. :(

I don't intend to hurt myself over this, just if I can do it for myself, would mean a lot.

Thanks in advance,
Patricia

[peter]

Sounds like db connection issue. May be invalid hostname? Some hosts do not use localhost as a valid hostname for example.

[Sparklesperson]

That was my first thought - so I called my hosting company (where the database is set up) and they gave me the correct hostname, so I'm 90% sure that part is correct. :)

[peter]

May be the port number?
To be sure you can create a test script...something like the code below;

$link = mysql_connect('hostname', 'user', 'password');
if (!$link) {
die('Could not connect: ' . mysql_error());
}
echo 'Connected successfully';
mysql_close($link);To specify a different port use hostname:port

[Sparklesperson]

Nope - I had the database NAME incorrect! Whoo hoo!

Thanks! Appreciate your speed!
Patricia
:D:D:D:D

[Sparklesperson]

Now i think I have it set up correctly... how do I link in to it? I have it located at http://EquineTeleseminar.net/helpdesk ... which when I view, gives me a message that says "Sorry, we're offline" message.

Frustrating and useless.

Thanks in advance,
Patricia
:)

[peter]

http://EquineTeleseminar.net/helpdesk/scp (http://equineteleseminar.net/helpdesk)

[Sparklesperson]

Hmm. Now it goes to my Oops page.

Patricia

[Sparklesperson]

So I'm dislexic... it goes now.

:):):):)
Thanks.

[Sparklesperson]

Ok, so it now goes to SOMETHING when I go to http://EquineTeleseminar.net/helpdesk/scp/ - but that is just a login, which while I can login, and that's a good thing, it's not what I need my subscribers to visit if they have issues.

How do I get this thing "online"?

:confused:
Patricia

[peter]

Client interface is not enabled. http://EquineTeleseminar.net/helpdesk/

Login as admin and continue with configuration. http://EquineTeleseminar.net/helpdesk/scp/admin.php (http://EquineTeleseminar.net/helpdesk/scp/admin.php)
Post-install guide http://osticket.com/wiki/Post-Install_Setup_Guide

[march23]

Hello,

I am also trying to get OSTicket working on my website hosted by GoDaddy. I have OSTicket installed and can reach with the URL, however, I have not been able to get emails going either way.

Were you able to resolve this?

Thanks for any help / feedback you can give me.

[Sparklesperson]

It sends me alerts when a ticket is opened. I haven't taken the time to sit down and figure out how to cxonfigure it so people can send an email to like "support@mydomain.com", although I want it to perform that for me.

[Sparklesperson]

Peter - thanks, I got it configured.