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pipe.php uses /var/lib/php/session no matter what

Issue Type Bug Project osTicket Bug Tracker

pipe.php uses /var/lib/php/session no matter what

Issue Tools

Category Unknown

Affected Version 1.6 rc5

Priority 5 - Medium

Status Cannot Reproduce

Fixed Version (none)

Users able to reproduce bug 0

Submitted 07-10-2009

Attachments 0

Users unable to reproduce bug 0

Assigned Users (none)

Tags (none)

07-10-2009 06:31 AM

joseph.pnc joseph.pnc is offline

Junior Member

pipe.php uses /var/lib/php/session no matter what

I tried to pipe my email using pipe.php as described in the wiki. But when sending email to support@mydomain.com I got this bounce back message:

-----------------------------------------------------------

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

Code:

pipe to |/home/username/public_html/support/api/pipe.php
    generated by support@mydomain.com
    local delivery failed

The following text was generated during the delivery attempt:

Code:

------ pipe to |/home/username/public_html/support/api/pipe.php
       generated by support@mydomain.com ------

PHP Warning:  session_start(): open(/var/lib/php/session/sess_4ui0iicdkp14n7l4eomce6fam6, O_RDWR) failed: No such file or directory (2) in /home/username/public_html/support/main.inc.php on line 46

------ This is a copy of the message, including all the headers. ------

Now, first I assumed it was a php config problem. But osticket web front-end works fine and doesn't complain about session path.

Following instruction from hosting company, I added this line into .htaccess in the same location where osticket is installed:

Code:

php_value session.save_path /tmp

Still, there's no success.

In fact I also tried to use cron.php and it also complains about not being able to write to /var/lib/php/session, even when I've set .htaccess as above.

Please kindly help! Thanks.

07-10-2009 11:57 AM

peter

Developer

What is the value of session.save_path in your phpinfo()? I suspect it is permission issue - /var/lib/php/session/ is probably the right directory but only web server user (apache) is allowed to write to it.

In pipe.php - try adding

PHP Code:


			
session_save_path("/tmp");

after

PHP Code:


			
 @chdir(realpath(dirname(__FILE__)).'/');

07-10-2009 12:20 PM

joseph.pnc joseph.pnc is offline

Junior Member

Yes, I tried that. Now the session error is gone. But Delivery failure is still there:

Code:

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  pipe to |/home/username/public_html/support/api/pipe.php
    generated by support@mydomain.com
    local delivery failed

I did try phpinfo() before, it shows /tmp according to my setting in .htaccess.

07-10-2009 12:26 PM

peter

Developer

Any error(s) being logged on admin dashboard?

*Make sure pipe.php is executable
*Make sure piping is enabled.

07-10-2009 12:29 PM

joseph.pnc joseph.pnc is offline

Junior Member

Yes pipe.php is already chmoded to 755
It's enabled in Admin panel.
I checked, no related log in dashboard.

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