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Optional email's FROM name encoding

Issue Type Bug Project osTicket Bug Tracker

Optional email's FROM name encoding

Issue Tools

not working

Category Unknown

Affected Version 1.6 Stable

Priority Unknown

Status Unconfirmed

Fixed Version (none)

Users able to reproduce bug 1

Submitted 05-16-2010

Attachments 0

Users unable to reproduce bug 0

Assigned Users (none)

Tags (none)

05-16-2010 03:22 PM

carlo45

Junior Member

Optional email's FROM name encoding

not working

Hello all,

I have noticed that when i use croatian characters (like š č ć etc.) in "Optional email's FROM name" field on admin edit email settings page, e-mail could not be sent.

Regards,
Carlo

06-01-2010 12:17 PM

notuo

Junior Member

I just sent a ticket to my installation. The emails are from: "Fernando F Garcés" and within osticket I see the from as "Fernando F Garc" truncated

The same happens with the subject.

Original: "Envío de ..."
Result: "Env" truncated

Regards

Using V1.6

PD. All the tickets opened via email

12-30-2011 12:02 PM

djhr

Junior Member

Hi!

Same happens here with portuguese characters (like ç ã).

Error message:

Quote:

Unable to email via xxxxxxxxx:25 [xxxxx]

Validation failed for: =?ISO-8859-1?Q?"Administra=C3=A7=C3=A3o=20?==?ISO-8859-1?Q?de?= =?ISO-8859-1?Q?=20Sistemas"<xxxxx?==?ISO-8859-1?Q?@xxx.x?= =?ISO-8859-1?Q?xx.xxx.xx>?=

Regards

03-16-2012 02:30 AM

void

Junior Member

I think I found a way to handle with Optional email's FROM name encoding.
The problem is the From header is not encoded correctly, it should encode only the name part "xxx", not the address part <yyy@aaa.bbb.ccc>

There is my code updated in class.email.php:
In send method,
original:

Code:

        $fromname=$this->getName();
        $from =sprintf('"%s"<%s>',($fromname?$fromname:$this->getEmail()),$this->getEmail());
        $headers = array ('From' => $from
                          'To' => $to,
                          'Subject' => $subject,
                          'Date'=>date('D, d M Y H:i:s O'),
                          'Message-ID' =>'<'.Misc::randCode(6).''.time().'-'.$this->getEmail().'>',
                          'X-Mailer' =>'osTicket v 1.6',
                          'Content-Type' => 'text/html; charset="UTF-8"'
                          );

Changed to:

Code:

        $fromname=$this->getName();

// Patched by YHKao, don't add e-mail address here
        if (!$fromname) $fromname=$this->getEmail();
        $headers = array ('From' => $fromname,
                          'To' => $to,
                          'Subject' => $subject,
                          'Date'=>date('D, d M Y H:i:s O'),
                          'Message-ID' =>'<'.Misc::randCode(6).''.time().'-'.$this->getEmail().'>',
                          'X-Mailer' =>'osTicket v 1.6',
                          'Content-Type' => 'text/html; charset="UTF-8"'
                          );

And add the following code after getting encoded header

Code:

        //encode the headers.
        $headers = $mime->headers($headers);

// Patched by YHKao, add e-mail address in from after encoding
        $from =sprintf('"%s"<%s>',$headers['From'],$this->getEmail());
        $headers['From'] = $from;

The idea is to use original codes to do the From name encoding and append the address part just before sending out. And it works with Gmail smtp in my environment.

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