osTicket Community Forums

Login Problem

I installed 1.6 RC3 and was able to finish the setup and use it for a short time. Now I get a blank page when I login in to /scp/login.php. After entering the userID and password it goes to a blank page. The login is accepted but never displays the next page. If I go to /scp/index.php or /scp/admin.php manually after getting the blank page everything works fine. If you logout the preocess repeats.

It turns out to be a path issue in /scp/staff.inc.php.

if(!file_exists('../main.inc.php')) die('Fatal error..get tech support');
define('ROOT_PATH','../'); //Path to the root dir.
require_once(ROOT_PATH.'main.inc.php');

I changed the require_once line to: require_once('../main.inc.php'); and it started working.