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Mail from exchange servers is not "valid mails"
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The mail sent from exchange server adresses is marked as invalid, and return a local delivery failed error.
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Category Unknown |
Affected Version 1.6 rc5 |
Priority 3 |
Status Fixed |
Fixed Version 1.6 rc5 |
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Submitted 07-03-2009 |
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Assigned Users
(none)
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Tags
(none)
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07-03-2009 03:41 PM
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Mail from exchange servers is not "valid mails"
The mail sent from exchange server adresses is marked as invalid, and return a local delivery failed error.
For info: All other mail sendt from c-panel mail, g-mail, etc is working perfect.
This is a big issue, and i thinks it needs to be sorted out very soon. This could make people loss alot of customers and overall support-rating.
If you send mail from an exchange adress, you get this error:
Quote:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
pipe to |/home/*******/*******_help/api/pipe.php
generated by support@******.no
local delivery failed
------ This is a copy of the message, including all the headers. ------
Return-path: <Ruben.****@******.***.no>
Received: from mx-09.********-fk.no ([148.83.250.146]:58497 helo=*****.****.no)
by cpanel1.proisp.no with esmtps (TLSv1:AES256-SHA:256)
(Exim 4.69)
(envelope-from <Ruben.*****@****.***.no>)
id 1MMnX8-00047i-Me
for support@*****.no; Fri, 03 Jul 2009 20:30:50 +0200
Received: from mx-01.******-fk.** (mx-01.akershus-fk.no [148.83.250.148])
by mx-09.******-fk.** with ESMTP id n63IUnJQ011724
for <support@*********.no>; Fri, 3 Jul 2009 20:30:49 +0200
Received: from pat2.akershus-fk.no ([148.83.250.147]) by mx-01.*****-fk.** with Microsoft SMTPSVC(6.0.3790.3959);
Fri, 3 Jul 2009 20:30:49 +0200
X-MimeOLE: Produced By Microsoft Exchange V6.5
Content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C9FC0C.634E7A70"
Subject: =?iso-8859-1?Q?This_is_the_TEST_subject_with_=C6=2C_=D8_and_= C5_for_the_O?=
=?iso-8859-1?Q?S_Ticket_forum?=
Date: Fri, 3 Jul 2009 20:31:07 +0200
Message-ID: <D7D6DB999BFDA949AB058B8C6BDD1A37027406EB@pat2.*** ***-**.**>
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Thread-Topic: =?iso-8859-1?Q?This_is_the_TEST_subject_with_=C6=2C_=D8_and_= C5_for_the_O?=
=?iso-8859-1?Q?S_Ticket_forum?=
Thread-Index: Acn8DG5mmAnEZnkfQTKfy9vmaq20lg==
From: =?iso-8859-1?Q?V=E5dahl=2C_Ruben_=28****_vgs=29?= <Ruben.****@****.vgs.**>
To: <support@*******.**>
X-OriginalArrivalTime: 03 Jul 2009 18:30:49.0572 (UTC) FILETIME=[637D1A40:01C9FC0C]
This is a multi-part message in MIME format.
------_=_NextPart_001_01C9FC0C.634E7A70
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
And this is the content of my issue. With an =C6, =D8 and =C5 for you to = see.
------_=_NextPart_001_01C9FC0C.634E7A70
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<html xmlns:v=3D"urn:schemas-microsoft-com:vml" = xmlns:o=3D"urn:schemas-microsoft-com:office:office" = xmlns:w=3D"urn:schemas-microsoft-com:office:word" = xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" = xmlns=3D"http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=3DContent-Type content=3D"text/html; = charset=3Diso-8859-1"> <meta name=3DGenerator content=3D"Microsoft Word 12 (filtered medium)"> <style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EpostStil17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;}
@page Section1
{size:612.0pt 792.0pt;
margin:70.85pt 70.85pt 70.85pt 70.85pt;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext=3D"edit">
<o:idmap v:ext=3D"edit" data=3D"1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=3DNO-BOK link=3Dblue vlink=3Dpurple>
<div class=3DSection1>
<p class=3DMsoNormal><span lang=3DEN-US>And this is the content of my = issue. With an =C6, =D8 and =C5 for you to see.<o:p></o:p></span></p>
</div>
</body>
</html>
------_=_NextPart_001_01C9FC0C.634E7A70--
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07-03-2009 04:32 PM
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I'm not sure it is osTicket issue - to me it looks like mail delivery error. Did any error get logged to the system logs ( Admin dashboard)? The logger logs all api errors at LOG_WARNING level.
If possible PM me a raw text for such email so I can try manually.
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07-03-2009 04:50 PM
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Fri, Jul 3 2009 10:32 API error - code #65
Ticket create Failed Valid email required
I have sent you the unedited version of the returned mail :)
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07-03-2009 05:30 PM
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I'm making some progress.
It looks like FROM address is wrong or is getting decoded wrong.
Code:
From: =?iso-8859-1?Q?V=E5**=2C_Ruben_=28H**_***=29?= <Ruben.****@***.***.no>
ends up as
Code:
From: V�****, Ruben (****) <Ruben.****@***.***.no>
Which is interpreted as two emails... V�**** and Ruben (**** ***) <Ruben.*****@hvam.***.no> . osTicket picks up the first email which ends up as V�****@localhost which is wrong.
Working on a patch to make osTicket a little smarter on picking up FROM address in the rare case where multiple exists. |
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07-03-2009 07:21 PM
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Issue fixed. Download the latest release again and upload all files with the exception of include/settings.php and setup directory.
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This petition for a change to Awaiting Feedback is currently pending
07-03-2009 07:44 PM
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Ok, thanks.
I can see the problem with special chars like 'Å', because this is another issue i have when I'm sending automated e-mail templates from the system. Is this related?
Thanks for the help! :)
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