Ask not what osTicket community can do for you - ask what you can do for osTicket community
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Category Unknown |
Affected Version 1.6 Stable |
Priority 1 - Highest |
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Status Not a Bug |
Fixed Version (none) |
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Submitted 06-28-2011 |
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06-28-2011 12:25 AM
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ticket assignment to staff
I faced below issue at OsTicket1.6 stable version:
issue: Once ticket is assigned to staff then staff close the ticket by reply then ticket assignment status changed to unassigned automatically. please consider this as high priority because it is totally changing flow of ticket cycle. and share fix for this. 
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07-06-2011 09:12 AM
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This was recognized and a solution given in my MOD "Assigned To".
See the section on my webpage regarding: Code:
include/class.ticket.php remove staff_id=0 from the following line: 
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07-06-2011 10:08 AM
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It's not a bug.
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08-25-2011 10:00 AM
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No! i wish i can.
I am trying to build and E-Ticket Enterprise System, can you offer any help.
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