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Issue Type Bug   Project osTicket Bug Tracker
"osTicket Fatal Error" Messages
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Receiving "osTicket Fatal Error" e-mails / unable to connect to OS Ticket
Category Unknown
Affected Version 1.6 Stable
Priority 1 - Highest
Status Unconfirmed
Fixed Version (none)
Users able to reproduce bug 0
Submitted 07-28-2012
Attachments 0
Users unable to reproduce bug 1
Assigned Users (none) Tags (none)

issueid=276 07-28-2012 05:43 PM
Junior Member
"osTicket Fatal Error" Messages
Receiving "osTicket Fatal Error" e-mails / unable to connect to OS Ticket
I have analyzed, repaired, and optimized my DB tables; but I am still unable to even get to the OS Ticket login screen, and I keep receiving the following e-mails:

-----Original Message-----
From: osTicket Alerts [mailto:clarence@itprok.com]
Sent: Saturday, July 28, 2012 4:34 PM
To: clarence@itprok.com
Subject: osTicket Fatal Error

Unable to connect to the database


This issue began on 27Jul2012, at around 9:30 p.m. CDT

Any help would be greatly appreciated.
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08-23-2012 03:21 PM
Senior Member
  
The problem isn't your database, the problem is *connecting* to your database. Have you changed the username, password, hostname, or database name recently? Is your include/ost-config.php file still present, has the correct permissions and the correct definitions in it?
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