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Search took 0.00 seconds. Search: Posts Made By: Paolo Poma
Forum: Mods and Customizations 11-21-2011, 04:51 PM
Replies: 0
Views: 483
Posted By Paolo Poma
HELP for image in the ticket

Hi,
i read in the forum but i didn't find the solution.

If a client send me a ticket and in the text insert an image (fn stamp and ctl v)
not an attachment

when i see the ticket the image is...
Forum: Troubleshooting and Problems 10-20-2011, 11:40 AM
Replies: 7
Views: 3,864
Posted By Paolo Poma
hello i modified pipe.php from ...

hello


i modified pipe.php

from

$ticket=null;
if(preg_match ("[[#][0-9]{1,10}]",$var['subject'],$regs)) {
$extid=trim(preg_replace("/[^0-9]/", "", $regs[0]));
Forum: Mods and Customizations 10-19-2011, 12:09 PM
Replies: 71
Views: 22,498
Posted By Paolo Poma
This MOD also allow to receive mail in html with...

This MOD also allow to receive mail in html with image ?
i have a problem when the client open a ticket via e-mail and attach an immage (screen shot) in the test to explain his problem.
In this...
Forum: Troubleshooting and Problems 10-18-2011, 10:49 AM
Replies: 6
Views: 3,631
Posted By Paolo Poma
Same problem

I have the same problem .. there is a solution ?

Paolo
Forum: Troubleshooting and Problems 09-10-2011, 05:39 AM
Replies: 1
Views: 870
Posted By Paolo Poma
Solution

I find the solution of my problem
if someone needs it i have modify

\include\class.ticket.php function close ()

function close(){

if('$staff_id' > 0) {
...
Forum: Troubleshooting and Problems 09-01-2011, 05:22 PM
Replies: 1
Views: 870
Posted By Paolo Poma
Assign ticket unassigned when i close the ticket

I read in the forum and i find same help but I can not solve my problem.


-When I close a ticket already assigned to an id_staff i need to update the ticket with no change id_staff
-When I...
Forum: Troubleshooting and Problems 08-19-2011, 10:32 AM
Replies: 16
Views: 9,761
Posted By Paolo Poma
Assign ticket to staff if ticket is unassigned

I read everything but I can not solve my problem.

-When I close a ticket already assigned i need to update the ticket with no change id_staff
-When I close a ticket unassigned I need to update...
Forum: Mods and Customizations 06-10-2011, 09:33 AM
Replies: 0
Views: 640
Posted By Paolo Poma
close a ticket by mail

hello,

is possibile to close a ticket by mail ?

as well as we send a mail with a new message for an ID ticket if is possibile send a mail with a message that close the ticket

thank you
Paolo
Showing results 1 to 8 of 8

 
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