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Showing results 1 to 25 of 500 Search took 0.04 seconds. Search: Posts Made By: peter

Forum: General Discussions 05-16-2013, 04:05 PM

Replies: 1 Mods and code base merge Views: 95 Posted By peter https://github.com/osticket/ PS: I'll highly... https://github.com/osticket/ PS: I'll highly recommend using git to manager your mods - which will allow you to merge upstream even when your pull requests are not merged to the core code base....

Forum: Troubleshooting and Problems 05-04-2013, 04:34 PM

Replies: 1 reply to being stripped Views: 74 Posted By peter You have two options. 1. Setup a ticket... You have two options. 1. Setup a ticket filter with a rule to use reply-to on a FROM address match. 2. Utilize the API to inject tickets directly to osTicket from your contact page. See...

Forum: Troubleshooting and Problems 05-04-2013, 04:26 PM

Replies: 2 How to fetch the new emails only? Views: 115 Posted By peter In gmail setting only enable POP/IMAP for new... In gmail setting only enable POP/IMAP for new (future) emails. Alternatively you can archive old emails before enabling mail fetch again.

Forum: General Discussions 05-03-2013, 09:01 PM

Replies: 5 Setting up multiple emails Views: 203 Posted By peter It won't work for IMAP/POP3 because the incoming... It won't work for IMAP/POP3 because the incoming emails will be fetched under email1.

Forum: General Discussions 05-03-2013, 06:39 PM

Replies: 5 Setting up multiple emails Views: 203 Posted By peter You can enter aliases - but it sort of pointless... You can enter aliases - but it sort of pointless (as far as incoming emails are concerned) since tickets will be fetched under the primary's inbox.

Forum: General Discussions 05-03-2013, 06:14 PM

Replies: 5 Setting up multiple emails Views: 203 Posted By peter osTicket allows you to add unlimited number of... osTicket allows you to add unlimited number of email addresses. Simply go to Admin Panel > Emails tab and add a new email address.

Forum: General Discussions 05-03-2013, 10:10 AM

Replies: 2 Valid CSRF Token Required Views: 181 Posted By peter The answer I posted was specific to login page.... The answer I posted was specific to login page. In your case, make sure the form you're use to upload files adds CSRF token - see other forms on how to do so.

Forum: Troubleshooting and Problems 05-01-2013, 03:23 PM

Replies: 2 Template not replacing %{message} with Message Views: 116 Posted By peter Change the variable to %{comments} - But also see... Change the variable to %{comments} - But also see my response here http://osticket.com/forums/showthread.php?t=14089 on auto-assignment.

Forum: Suggestions and Feedback 05-01-2013, 10:28 AM

Replies: 8 Message in New Ticket Alert Views: 262 Posted By peter Auto-assignment (via filters or help topics)... Auto-assignment (via filters or help topics) don't have comments - like staff assigned tickets. Substituting incoming message for comments seem logical, but it will, in my opinion, create more...

Forum: Troubleshooting and Problems 05-01-2013, 08:36 AM

Replies: 8 Canned Response not working after upgrade Views: 304 Posted By peter Did you restart apache/web service? I'm certain... Did you restart apache/web service? I'm certain it's the issue. What error code are you seeing in your apache logs?

Forum: Troubleshooting and Problems 04-30-2013, 04:40 PM

Replies: 8 Canned Response not working after upgrade Views: 304 Posted By peter The most likely cause of the issue is related to... The most likely cause of the issue is related to failed ajax calls. osTicket requires AcceptPathInfo directive enabled. See issue #415 (https://github.com/osTicket/osTicket-1.7/issues/415) and...

Forum: Installation and Setup Help 04-24-2013, 12:00 PM

Replies: 6 Where do I configure the MySQL connection? Views: 337 Posted By peter Perhaps, but's it's not osTicket problem per se!... Perhaps, but's it's not osTicket problem per se! That said, a more verbose "error" message would be helpful.

Forum: Installation and Setup Help 04-24-2013, 11:31 AM

Replies: 6 Where do I configure the MySQL connection? Views: 337 Posted By peter osTicket checks to make sure the php-mysql module... osTicket checks to make sure the php-mysql module is enabled. Installing MySQL is part one - make sure you install and enable php-mysql. It's the most basic step on setting up LAMP stack.

Forum: Troubleshooting and Problems 04-19-2013, 11:58 AM

Replies: 11 Upgrade-Error from 1.6ST to 1.7ST Views: 404 Posted By peter gitHub provides zip downloads... gitHub provides zip downloads (https://github.com/protich/osTicket-1.7/archive/issue/upgrader_bugs.zip) too! Good luck.

Forum: Troubleshooting and Problems 04-19-2013, 11:52 AM

Replies: 1 Upgrader Error Views: 138 Posted By peter What version of MySQL are you using? What version of MySQL are you using?

Forum: Installation and Setup Help 04-19-2013, 11:43 AM

Replies: 3 IMAP custom folder Views: 345 Posted By peter Thank you for the followup posts - useful info... Thank you for the followup posts - useful info for others! We're indeed planning on providing ability to specify fetch folder(s) in the future. Thanks,

Forum: Troubleshooting and Problems 04-19-2013, 11:33 AM

Replies: 2 Attachment not being saved Views: 166 Posted By peter The issue is probably related to email... The issue is probably related to email parsing/decoding. I'll be interested to see the raw text of the email in question as piped. Please PM me - post it here.

Forum: Troubleshooting and Problems 04-19-2013, 11:26 AM

Replies: 7 1.7 stable - PDF attachment blank Views: 371 Posted By peter Are you using polling (IMAP/POP) or piping? ... Are you using polling (IMAP/POP) or piping? I will be interested to get my hands on the raw text of the email in question - feel free to PM me.

Forum: Troubleshooting and Problems 04-19-2013, 11:24 AM

Replies: 11 Upgrade-Error from 1.6ST to 1.7ST Views: 404 Posted By peter @gerd_r - Thank you for the help. I now have a... @gerd_r - Thank you for the help. I now have a pending pull request (https://github.com/osTicket/osTicket-1.7/pull/548) addressing the issue. Feel free to pull from my branch...

Forum: Troubleshooting and Problems 04-19-2013, 10:35 AM

Replies: 11 KB link ask for login credentials Views: 341 Posted By peter I don't see how logout is required in this case -... I don't see how logout is required in this case - simply open client interface on a separate tap and copy the url. @ntozier - You can sort of do it now by creating canned responses with links to...

Forum: Troubleshooting and Problems 04-18-2013, 11:01 AM

Replies: 11 Upgrade-Error from 1.6ST to 1.7ST Views: 404 Posted By peter I'm looking into it now :) I'm looking into it now :)

Forum: Troubleshooting and Problems 04-15-2013, 12:52 PM

Replies: 11 Upgrade-Error from 1.6ST to 1.7ST Views: 404 Posted By peter @gerd_r - Yes, I got it. Will be debugging the... @gerd_r - Yes, I got it. Will be debugging the issue today.

Forum: Installation and Setup Help 04-11-2013, 12:17 PM

Replies: 7 rcron. php not work Views: 391 Posted By peter The url in rcron.php need to be... The url in rcron.php need to be /support/api/tasks/cron

Forum: Troubleshooting and Problems 04-11-2013, 09:36 AM

Replies: 11 Upgrade-Error from 1.6ST to 1.7ST Views: 404 Posted By peter @gerd_r - I'll be very interested to debug the... @gerd_r - I'll be very interested to debug the issue on your server. You're the second person to report the same issue. The frustrating part is - we can't replicate it locally across all our dev...

Forum: Installation and Setup Help 04-11-2013, 09:19 AM

Replies: 7 rcron. php not work Views: 391 Posted By peter rcron.php is for remote cron calls. The url in... rcron.php is for remote cron calls. The url in should be http://romualdo.trace.net/helpdesk/api/tasks/cron In your case, you can use local cron call as shown below - without the need to setup any...

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