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Search took 0.03 seconds. Search: Posts Made By: scottro
Forum: Mods and Customizations 03-25-2013, 12:52 PM
Replies: 169
Views: 46,603
Posted By scottro
Is it possible? Yes, you can copy and paste...

Is it possible? Yes, you can copy and paste whatever relevant code for each report.

Adding a new report? Add - Yes, easy? No.
Forum: Mods and Customizations 03-13-2013, 09:18 PM
Replies: 169
Views: 46,603
Posted By scottro
Yea, I suppose I'd better ;) I'll try to get...

Yea, I suppose I'd better ;)

I'll try to get to it sometime in March/April.
Forum: Mods and Customizations 08-30-2012, 10:26 PM
Replies: 169
Views: 46,603
Posted By scottro
Yer saying you use that instead of ost_dept or???...

Yer saying you use that instead of ost_dept or??? I'm confused.
Forum: Mods and Customizations 08-30-2012, 07:06 PM
Replies: 169
Views: 46,603
Posted By scottro
Google != pChart, they are two separate options....

Google != pChart, they are two separate options. ;)
Forum: Mods and Customizations 08-30-2012, 09:37 AM
Replies: 169
Views: 46,603
Posted By scottro
There is already an alternate method included for...

There is already an alternate method included for those that don't want to use google.

scp/reports.php
// Change this from 0 to 1 if you want to use the pChart pie on
// the reports page...
Forum: Troubleshooting and Problems 08-29-2012, 09:25 AM
Replies: 7
Views: 4,074
Posted By scottro
What do you mean by a "script for cron.php"? What...

What do you mean by a "script for cron.php"? What are you using to get cron.php to run?
Forum: Mods and Customizations 08-28-2012, 12:39 PM
Replies: 135
Views: 60,121
Posted By scottro
The column should have a blank assigned to unless...

The column should have a blank assigned to unless it's actually assigned to someone. This makes it easier to just glance down the column and see what tickets are assigned and which still need to be...
Forum: Mods and Customizations 08-27-2012, 03:19 PM
Replies: 135
Views: 60,121
Posted By scottro
Which "above steps" did you use? These? ...

Which "above steps" did you use?

These?
http://sudobash.net/osticket-assigned-to-column/
Forum: Troubleshooting and Problems 08-23-2012, 03:06 PM
Replies: 3
Views: 653
Posted By scottro
A quick google for: Deprecated: Assigning the...

A quick google for:
Deprecated: Assigning the return value of new by reference is deprecated in mimeDecode.php

found this:
http://osticket.com/forums/project.php?issueid=177
Forum: General Discussions 08-23-2012, 10:59 AM
Replies: 1
Views: 1,224
Posted By scottro
Is it possible? of course! Has anyone already...

Is it possible? of course! Has anyone already made a MOD for it? Not that I'm aware of.
Forum: Installation and Setup Help 08-23-2012, 10:56 AM
Replies: 4
Views: 1,054
Posted By scottro
Username : email username (sometimes the entire...

Username : email username (sometimes the entire email address)
Password : email password

Host : mail server domain name (imap.yourserver.net)
Port : 143 (IMAP is default port 143)
Protocol:...
Forum: Mods and Customizations 08-23-2012, 10:52 AM
Replies: 2
Views: 784
Posted By scottro
This is more of an educated guess than a solution...

This is more of an educated guess than a solution but here's what I'm seeing:

In the database table ost_groups the dept_access field is set to varchar(255). What may be happening is that because...
Forum: Installation and Setup Help 08-23-2012, 10:36 AM
Replies: 4
Views: 1,054
Posted By scottro
The username and password for the email account. ...

The username and password for the email account. Everything in that section pertains to email settings.
Forum: Troubleshooting and Problems 08-23-2012, 10:27 AM
Replies: 2
Views: 533
Posted By scottro
From where to where?

From where to where?
Forum: Troubleshooting and Problems 08-23-2012, 10:26 AM
Replies: 1
Views: 496
Posted By scottro
It's been awhile but I think that is the reason I...

It's been awhile but I think that is the reason I originally created the following MOD:

http://sudobash.net/osticket-view-headers-for-original-email-message/

If you don't want to do that you...
Forum: Troubleshooting and Problems 08-23-2012, 10:22 AM
Replies: 2
Views: 589
Posted By scottro
It sounds like they aren't being deleted from the...

It sounds like they aren't being deleted from the mail server. Do you have your settings set to delete messages as they are fetched?
Forum: Mods and Customizations 08-22-2012, 09:15 AM
Replies: 3
Views: 1,780
Posted By scottro
This is a commercial skin and can be purchased...

This is a commercial skin and can be purchased for $10. In order to purchase please use (for now) the donate button on http://sudobash.net and in the "Purpose" field simply note something to the...
Forum: Mods and Customizations 08-21-2012, 11:50 PM
Replies: 3
Views: 1,780
Posted By scottro
Only allowed 4 images per post so needed a second...

Only allowed 4 images per post so needed a second post to include the actual ticket page:

http://sudobash.net/osticket/ticket_800.png
Forum: Mods and Customizations 08-21-2012, 11:49 PM
Replies: 3
Views: 1,780
Posted By scottro
Smile [SKIN] 120 Productions Debut Skin

Hey all,

As some of you may know I now have my own business. I've been so busy working on clients websites and applications it is taking me forever to get my own online presence set up. As a...
Forum: Mods and Customizations 08-21-2012, 11:23 PM
Replies: 3
Views: 1,833
Posted By scottro
Assigned to is available here:...

Assigned to is available here: http://sudobash.net/osticket-assigned-to-column/
Forum: Installation and Setup Help 08-13-2012, 12:16 PM
Replies: 4
Views: 1,047
Posted By scottro
For full details on #1 see the following post on...

For full details on #1 see the following post on my personal website:

http://sudobash.net/osticket-transferassign-with-no-comment/
Forum: Mods and Customizations 08-13-2012, 12:07 PM
Replies: 0
Views: 618
Posted By scottro
New SudoBash MODs

Two MODs available over the last two days. Both are quite simple but useful:

Show external ticket ID in browser title. (http://sudobash.net/osticket-show-external-ticket-id-in-browser-title/)
& ...
Forum: Installation and Setup Help 08-13-2012, 12:02 PM
Replies: 4
Views: 1,047
Posted By scottro
scp/tickets.php find case 'transfer' and change...

scp/tickets.php
find case 'transfer' and change the following 1 to a 0:
$fields['message'] = array('type'=>'text', 'required'=>1, 'error'=>'Note/Message required');
Forum: Installation and Setup Help 08-13-2012, 11:58 AM
Replies: 4
Views: 1,047
Posted By scottro
1) Yes, there is a section in the code that...

1) Yes, there is a section in the code that refers to something like 'required'=>1 for this particular task, you can just change it to 0. I'll find it and post back.

2) There have been a couple...
Forum: Mods and Customizations 08-12-2012, 09:35 PM
Replies: 169
Views: 46,603
Posted By scottro
:P No problem!

:P No problem!
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