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Showing results 1 to 25 of 438 Search took 0.03 seconds. Search: Posts Made By: Corey

Forum: Troubleshooting and Problems 09-22-2012, 06:42 PM

Replies: 4 Edit messages Views: 492 Posted By Corey Staff replies are inserted into the MySQL... Staff replies are inserted into the MySQL database too. ost_ticket_response

Forum: Troubleshooting and Problems 09-22-2012, 04:51 PM

Replies: 4 Edit messages Views: 492 Posted By Corey Do you mean the automatic emails sent out or the... Do you mean the automatic emails sent out or the manual replies through the admin interface?

Forum: Installation and Setup Help 09-22-2012, 04:46 PM

Replies: 1 Help with Messages Views: 588 Posted By Corey Admin Panel-> Emails-> Templates-> osTicket... Admin Panel-> Emails-> Templates-> osTicket Default Template http://ostickethacks.com/img/ostforum/emailtemplates.png

Forum: Troubleshooting and Problems 07-15-2012, 10:09 PM

Replies: 2 Assign Staff Member Error Message Not Working Views: 657 Posted By Corey It's because 0 is numeric. You can change "int"... It's because 0 is numeric. You can change "int" to "text".

Forum: Mods and Customizations 07-13-2012, 10:46 PM

Replies: 8 Lock Tickets Views: 2,289 Posted By Corey Edit <div id="reply" style="padding:10px 0... Edit <div id="reply" style="padding:10px 0 20px 40px;"> to <div id="reply" style="padding:10px 0 20px 0px;"> http://ostickethacks.com/img/ostforum/closedticketerror.png

Forum: Mods and Customizations 07-13-2012, 03:07 PM

Replies: 5 Prevent Users Re-opining Tickets Views: 595 Posted By Corey http://osticket.com/forums/showthread.php?p=27391#... http://osticket.com/forums/showthread.php?p=27391#post27391

Forum: Mods and Customizations 07-13-2012, 03:04 PM

Replies: 5 Prevent Users Re-opining Tickets Views: 595 Posted By Corey Do you want to block the reply or just the... Do you want to block the reply or just the opening of the ticket?

Forum: Mods and Customizations 06-29-2012, 07:11 AM

Replies: 1 Create ticket - Open.php file Views: 649 Posted By Corey You can comment out... You can comment out require(CLIENTINC_DIR.'header.inc.php'); in /open.php or edit /include/client/header.inc.php.

Forum: Troubleshooting and Problems 06-18-2012, 01:57 PM

Replies: 4 Cant able to post Reply Views: 938 Posted By Corey What happens when you try to post a reply? Does... What happens when you try to post a reply? Does the page load? Are there any error messages?

Forum: Troubleshooting and Problems 06-17-2012, 02:18 AM

Replies: 3 Where is the admin location??? Views: 774 Posted By Corey http://www.example.com/scp/ http://www.example.com/scp/

Forum: Installation and Setup Help 06-12-2012, 10:41 AM

Replies: 4 Admin.php-Menue doesn't work Views: 1,201 Posted By Corey Do you have error reporting disabled for... Do you have error reporting disabled for osTicket? File /main.inc.php ini_set('display_errors',0); ini_set('display_startup_errors',0);

Forum: Installation and Setup Help 06-12-2012, 08:28 AM

Replies: 2 Overdue time set ? Views: 742 Posted By Corey Admin CP -> Settings -> Ticket Grace Period. ... Admin CP -> Settings -> Ticket Grace Period. http://ostickethacks.com/img/ostforum/overduesetting.png

Forum: General Discussions 06-08-2012, 04:58 AM

Replies: 8 Add tickets to a "major ticket" Views: 1,846 Posted By Corey Checkout... Checkout http://www.osticket.com/forums/showthread.php?t=996 and http://osticket.com/forums/showthread.php?t=2462#post10987.

Forum: Mods and Customizations 06-06-2012, 05:55 PM

Replies: 10 Commenting out (not removing) Views: 1,704 Posted By Corey What's the link to your helpdesk? You can PM me... What's the link to your helpdesk? You can PM me if you want. The screen shot you posted is the source code, which will show all of the code, including parts you've commented out.

Forum: General Discussions 06-06-2012, 07:15 AM

Replies: 1 A few questions from a newbie Views: 1,202 Posted By Corey That post says: You can edit the... That post says: You can edit the theme by editing the CSS files and some some of the include files. Client: /styles/main.css /styles/colors.css

Forum: General Discussions 06-05-2012, 09:09 PM

Replies: 3 change closed tickets redirection Views: 1,118 Posted By Corey Are you talking about the link in the email? You... Are you talking about the link in the email? You can change that under Admin Panel -> Settings -> Helpdesk URL. http://ostickethacks.com/img/ostforum/urlsetting.png

Forum: Mods and Customizations 05-29-2012, 07:56 PM

Replies: 5 Also posting the workstation name. Views: 1,355 Posted By Corey File: /include/class.ticket.php $sql= 'INSERT... File: /include/class.ticket.php $sql= 'INSERT INTO '.TICKET_TABLE.' SET created=NOW() '. ',ticketID='.db_input($extId). ',dept_id='.db_input($deptId). ...

Forum: Mods and Customizations 05-29-2012, 07:45 PM

Replies: 2 Restricting access by country Views: 797 Posted By Corey Add this to main.inc.php or client.inc.php. ... Add this to main.inc.php or client.inc.php. $geo = unserialize(file_get_contents("http://www.geoplugin.net/php.gp?ip=" . $_SERVER['REMOTE_ADDR'])); if($geo['geoplugin_countryCode'] != "UK") {...

Forum: Mods and Customizations 05-23-2012, 07:05 PM

Replies: 1 Color Change Views: 899 Posted By Corey File: /scp/login.php ... File: /scp/login.php $msg=$msg?$msg:'Authentication Required';

Forum: Mods and Customizations 05-23-2012, 06:51 PM

Replies: 2 Phone number on SCP ticket page Views: 831 Posted By Corey That's the correct file. What exactly did you try... That's the correct file. What exactly did you try to edit?

Forum: Mods and Customizations 05-23-2012, 06:41 PM

Replies: 1 Telephone field change Views: 1,097 Posted By Corey That page is this file:... That page is this file: /include/staff/viewticket.inc.php. You'll need to change the variable. <tr> <th>Phone:</th> <td><?=Format::phone($ticket->getPhoneNumber())?></td> </tr>

Forum: Mods and Customizations 05-23-2012, 12:15 AM

Replies: 2 Limiting ticket source details to staffs Views: 1,133 Posted By Corey You can do this with the isadmin() function. ... You can do this with the isadmin() function. <?php if($thisuser->isadmin()) { ?> <tr> <th>Name:</th> <td><?=Format::htmlchars($ticket->getName())?></td> </tr>

Forum: Mods and Customizations 05-22-2012, 08:28 PM

Replies: 8 Lock Tickets Views: 2,289 Posted By Corey File: /include/client/viewticket.inc.php ... File: /include/client/viewticket.inc.php Find and change: <div id="reply" style="padding:10px 0 20px 40px;"> <?if($ticket->isClosed()) {?> <div class="msg">Ticket will be...

Forum: Troubleshooting and Problems 05-12-2012, 06:40 PM

Replies: 2 Missing Argument Error Views: 876 Posted By Corey Do you have a translator add-on? What version of... Do you have a translator add-on? What version of osTicket are you using?

Forum: Mods and Customizations 05-05-2012, 02:44 PM

Replies: 2 add text to this page. Views: 809 Posted By Corey File: /include/client/open.inc.php File: /include/client/open.inc.php

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