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Showing results 1 to 25 of 500 Search took 0.06 seconds. Search: Posts Made By: masino_sinaga

Forum: Announcement Discussions 07-30-2012, 09:38 PM

Replies: 56 osTicket v1.7-RC1 - discussion Views: 19,241 Posted By masino_sinaga Multiple-Attachment Feedback Hi Peter, First of all, thank you so much for your wonderful work! Love the new style. :cool: I have tested 1.7 RC1, especially the new multiple-attachment feature; both from client and staff...

Forum: Announcements 03-03-2012, 08:01 PM

Replies: 37 Dead or alive? Views: 28,311 Posted By masino_sinaga Thanks, Peter. Appreciate your hard and smart... Thanks, Peter. Appreciate your hard and smart work. Keep up the good work. :) Sincerely, Masino Sinaga

Forum: Installation and Setup Help 02-02-2012, 10:16 PM

Replies: 2 Directory Listing Denied Views: 871 Posted By masino_sinaga Are you sure you have already uploaded all... Are you sure you have already uploaded all osTicket files into your /support/ sub-directory above? I don't think you should give 777 permission to the secure.inc.php file. I think you should give...

Forum: Mods and Customizations 01-30-2012, 08:48 PM

Replies: 2 Little question about a translation Views: 673 Posted By masino_sinaga Solution You will find those two words from the /include/class.pagenate.php file. Hope it helps. Sincerely, Masino Sinaga

Forum: Upgrade Help 01-24-2012, 03:36 AM

Replies: 2 Modification Upgrade Views: 2,934 Posted By masino_sinaga Unfortunately, all of your existing MODs will be... Unfortunately, all of your existing MODs will be deleted after you upgrade it to the latest version (1.6 ST). You should re-apply all of those MODs after you upgrade it to the latest version....

Forum: Mods and Customizations 01-20-2012, 03:01 AM

Replies: 0 [MOD] 3 New Permissions: Can Post Reply, Can Post Internal Notes, Can Assign Tickets Views: 562 Posted By masino_sinaga [MOD] 3 New Permissions: Can Post Reply, Can Post Internal Notes, Can Assign Tickets Hi, I created this thread separately from the original thread in order to let you know that I have successfully created the MOD regarding the title of this thread. I believe that this is very...

Forum: Installation and Setup Help 01-20-2012, 02:47 AM

Replies: 1 Internal note, which staff sent it Views: 685 Posted By masino_sinaga Yes, please. You should move this topic to the... Yes, please. You should move this topic to the Mods and Customizations section. Sincerely, Masino Sinaga

Forum: Mods and Customizations 01-20-2012, 01:14 AM

Replies: 2 Attachment for the ticket itself Views: 1,443 Posted By masino_sinaga IMHO, no need to add such feature since osTicket... IMHO, no need to add such feature since osTicket has provided two very simple upload feature from the two sides. One from client-side, and the other from staff-side. From the client-side you may use...

Forum: Mods and Customizations 01-20-2012, 12:59 AM

Replies: 1 Mod Request: Email Variables Views: 567 Posted By masino_sinaga replaceTemplateVars Open your /include/class.ticket.php file, then customize the related code that located in the replaceTemplateVars function. Hope it helps. Sincerely, Masino Sinaga

Forum: Installation and Setup Help 01-20-2012, 12:47 AM

Replies: 2 Knowledge Base - Templates Views: 1,085 Posted By masino_sinaga The closest approach to achieve this is by adding... The closest approach to achieve this is by adding a new field in the ost_kb_premade table, for example, order_number, and then modify the related SQL query for displaying them in the drop down by...

Forum: Mods and Customizations 01-19-2012, 11:25 PM

Replies: 6 User Access Permission - Log tickets ONLY Views: 1,199 Posted By masino_sinaga My promise is my command As I promised three days ago, here is the MOD: How to Create 3 New Permissions (Can Post Reply, Can Post Internal Notes, and Can Assign Tickets) into osTicket 1.6 ST...

Forum: Mods and Customizations 01-17-2012, 08:23 PM

Replies: 6 User Access Permission - Log tickets ONLY Views: 1,199 Posted By masino_sinaga Of course, it is possible. Give me about two -... Of course, it is possible. Give me about two - three days to make it comes true. So, stay tuned! ;) Sincerely, Masino Sinaga

Forum: Mods and Customizations 01-17-2012, 04:55 AM

Replies: 6 User Access Permission - Log tickets ONLY Views: 1,199 Posted By masino_sinaga 1) Did you mean in the User Groups page view... 1) Did you mean in the User Groups page view section? 2) If so, did you mean this modification will add the three new abilities as the following? - Can post reply - Can assign ticket (not assign...

Forum: Mods and Customizations 01-17-2012, 04:48 AM

Replies: 3 On Response MSG from Staff alert email to all Views: 1,138 Posted By masino_sinaga Not sure what you mean about it. Can you explain... Not sure what you mean about it. Can you explain it in more detail by giving an example for such case? Thanks! Sincerely, Masino Sinaga

Forum: Mods and Customizations 01-17-2012, 04:43 AM

Replies: 2 How to add message to staff open tickets view Views: 1,598 Posted By masino_sinaga In which file? Did you mean in the... In which file? Did you mean in the /include/staff/viewticket.inc.php or in the include/staff/newticket.inc.php file? Sincerely, Masino Sinaga

Forum: Mods and Customizations 01-17-2012, 04:37 AM

Replies: 2 is there on exp person here who ....... Views: 703 Posted By masino_sinaga Yeah. Just feel free to ask anything related to... Yeah. Just feel free to ask anything related to osTicket here. Sincerely, Masino Sinaga

Forum: Troubleshooting and Problems 01-17-2012, 04:30 AM

Replies: 5 Issues editing tickets Views: 1,096 Posted By masino_sinaga As ntozier said: then make sure you have... As ntozier said: then make sure you have already also modified the include/staff/editticket.inc.php file by adding the additional fields into it. Please read the following articles for your...

Forum: Troubleshooting and Problems 01-17-2012, 04:23 AM

Replies: 2 Changing url Views: 804 Posted By masino_sinaga 1) Move all the files and folders under the... 1) Move all the files and folders under the upload to the helpdesk folder. 2) Open your ost_config table in your database, then adjust the value in the helpdesk_url field to become...

Forum: Suggestions and Feedback 01-15-2012, 09:05 PM

Replies: 2 A small bug on /api/pipe.php Views: 1,997 Posted By masino_sinaga jhstudio, I suggest you to report that bug... jhstudio, I suggest you to report that bug via the following forum in order to get response from osTicket developer: http://www.osticket.com/forums/project.php?projectid=1 Hope it helps. ...

Forum: Mods and Customizations 01-11-2012, 04:53 AM

Replies: 2 Need a mod to edit the user fields Views: 2,533 Posted By masino_sinaga No need mod for edit ticket If your staff has been assigned to a usergroup which has the ability "Can Edit Tickets", then from the view ticket page, simply click on "Edit Ticket" link. Sincerely, Masino Sinaga

Forum: Troubleshooting and Problems 12-29-2011, 04:29 AM

Replies: 3 I have been away and have forgotten things. Views: 1,005 Posted By masino_sinaga In order to find out the version of your... In order to find out the version of your osTicket, please read this: http://www.osticket.com/forums/showthread.php?p=11239#post11239 Sincerely, Masino Sinaga

Forum: Troubleshooting and Problems 12-28-2011, 06:26 AM

Replies: 4 Tickets Being Unassigned Views: 1,042 Posted By masino_sinaga I don't think so, since in My Tickets section... I don't think so, since in My Tickets section will display the count of assigned tickets including the closed tickets from the modification above using the following variable: $stats['assigned'] ...

Forum: Troubleshooting and Problems 12-28-2011, 01:26 AM

Replies: 4 Tickets Being Unassigned Views: 1,042 Posted By masino_sinaga Find this code in /include/class.ticket.php file:... Find this code in /include/class.ticket.php file: $sql= 'UPDATE '.TICKET_TABLE.' SET status='.db_input('closed').',staff_id=0,isoverdue=0,duedate=NULL,updated=NOW(),closed=NOW() '. '...

Forum: General Discussions 12-28-2011, 01:02 AM

Replies: 3 FATAL Error when logout Views: 1,110 Posted By masino_sinaga Can you copy and paste here the whole content of... Can you copy and paste here the whole content of your logout.php and login.php files? Sincerely, Masino Sinaga

Forum: General Discussions 12-23-2011, 11:12 PM

Replies: 3 New Ticket Alert to Groups??? Views: 1,496 Posted By masino_sinaga Login as Administrator to your Staff Control... Login as Administrator to your Staff Control Panel, and then go to "Admin Panel" -> "Settings" -> "Preferences" -> "Alerts & Notices" -> "New Ticket Alert:", choose "Enable", and then give a check...

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