Ask not what osTicket community can do for you - ask what you can do for osTicket community

Go Back   osTicket Forums > Search Forums
Reload this Page Search Results
Register Projects FAQ Members List Calendar Search Today's Posts Mark Forums Read

Showing results 1 to 15 of 15
Search took 0.00 seconds. Search: Posts Made By: blainy
Forum: Mods and Customizations 04-19-2013, 07:04 AM
Replies: 0
Views: 154
Posted By blainy
Is there an easy way possible to change priority?

Hi all,

because of our workflow (which we have to take into OSticket...) we have to change the priority very often.

Since V1.7 we must click on Edit in an open ticket and change there the...
Forum: Troubleshooting and Problems 04-19-2013, 02:58 AM
Replies: 2
Views: 163
Posted By blainy
thank you!

Hi ntozier,

thank you for that tipp!

Because of that i was able to solve the "problem"!
Forum: Troubleshooting and Problems 04-18-2013, 04:27 AM
Replies: 2
Views: 163
Posted By blainy
Please Help - could not open Closed Tickets

Hi all,

i am not able to view
- My Tickets
- Overdue
- Closed Tickets

I have 15 Tickets assigned to me, and if i see them in Open Tickets, i could also open them.
If i know a Ticket ID and...
Forum: Troubleshooting and Problems 04-15-2013, 11:28 AM
Replies: 3
Views: 163
Posted By blainy
Sorry - i did not see the forrest while looking...

Sorry - i did not see the forrest while looking on the trees.....

please delete that post...

:rolleyes:
Forum: Troubleshooting and Problems 04-15-2013, 11:06 AM
Replies: 3
Views: 163
Posted By blainy
Display the subject in ticket

Hi,

i have just upgreaded to 1.7 and happy with....

But on 1.6 the Subject of the ticket was also displayed.

On 1.7 i could see the subject of the tickets when i view the list of tickets.
...
Forum: Mods and Customizations 04-10-2013, 11:01 AM
Replies: 0
Views: 173
Posted By blainy
Confirmation for send emails

hi,

i am searching for some possibility to confirm that emails where send to the customers.

If you use outlook you could check a box called "transmission confirmation" (hope thats translated...
Forum: Installation and Setup Help 01-15-2013, 05:00 AM
Replies: 3
Views: 672
Posted By blainy
Hi equisde, thank you for that tip!...

Hi equisde,

thank you for that tip! Unfortunatly it was not the way to the solution i was searching for. I think i have to explain it better....

I Added this mod to my installation....
Forum: Installation and Setup Help 01-15-2013, 02:49 AM
Replies: 3
Views: 672
Posted By blainy
New Ticket - where and how to add an auto status?

Hi all,

i was able to implement the status mod, and over all i am very happy with, and with os ticket!

But every new created ticket does not have an "new" status, the status field is just...
Forum: Mods and Customizations 03-20-2012, 07:29 AM
Replies: 1
Views: 1,032
Posted By blainy
sort tickets by help topic

Hi,
is there any possibility or any mod available to be able to sort the tickets by the help topic?
We have up to 7 help topics which could be used.

It would be very helpful if i could count the...
Forum: Troubleshooting and Problems 03-16-2012, 07:18 AM
Replies: 10
Views: 2,701
Posted By blainy
Saved my day also

thanks scottro, did work for me also, we have the same advantage, we use subject as account number of our customers.
This works perfekt! Maybe it should go into the next version?

:cool:
Forum: Mods and Customizations 03-14-2012, 03:47 AM
Replies: 2
Views: 707
Posted By blainy
Thank you!

Thank you for that link!

It works great for me.

Sorry that i was not able to find this by myself, but maybe i was searching with the wrong terms yesterday!

Thank you!
Forum: Mods and Customizations 03-13-2012, 01:41 PM
Replies: 2
Views: 707
Posted By blainy
Add the number of closed tickets to the headline

Hi all,

is it possible to add just the number of the overall closed tickets to the headline?

I hope i could explain what i mean....

If i go to staff panel, i have a section in the head where...
Forum: Troubleshooting and Problems 03-06-2012, 11:44 AM
Replies: 1
Views: 1,187
Posted By blainy
Problems with new ticket emails - workaround?

Hi there,
i had some troubles to send out mails for new created tickets by smtp.
After a lot of trial and error... i got it working for me, and maybe this helps someone else here.

I always got...
Forum: Troubleshooting and Problems 11-24-2011, 02:41 AM
Replies: 3
Views: 1,135
Posted By blainy
thank you

thank you ntozier!

Your first suggestion was the right one!

If someone maybe need this in the future

i has changed the file class.validator.php in line 141 from

return...
Forum: Troubleshooting and Problems 11-23-2011, 10:15 AM
Replies: 3
Views: 1,135
Posted By blainy
if phone number is entered on new ticket - customer always get Valid phone # required

Hi there,

i am quite new to os ticket, but find it very cool.

I try to install and use it in our company intranet.

Everything works fine, but when a employee try to enter a new ticket, and...
Showing results 1 to 15 of 15

 
Forum Jump

All times are GMT -4. The time now is 05:25 PM.

Contact Us - osTicket Community Forums - Archive - Top