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Showing results 1 to 25 of 500 Search took 0.04 seconds. Search: Posts Made By: 4ice

Forum: Troubleshooting and Problems 03-25-2009, 10:57 AM

Replies: 4 tickets dublicating randomly. Views: 1,382 Posted By 4ice Is it possible that your hosting provider has... Is it possible that your hosting provider has made some changes to the server? Although I can understand you don't want to start from scratch, it might be an idea to just make a quick and simple...

Forum: Troubleshooting and Problems 03-20-2009, 04:54 PM

Replies: 4 tickets dublicating randomly. Views: 1,382 Posted By 4ice Strange situation indeed. I don't think this is... Strange situation indeed. I don't think this is the case here, but can it be a problem with emails not being deleted after they are fetched? I must say that at the moment I have no idea what is...

Forum: Troubleshooting and Problems 03-20-2009, 04:51 PM

Replies: 4 Random Ticket Emails Views: 1,302 Posted By 4ice Glad you sorted it out :) This thread will... Glad you sorted it out :) This thread will no be closed.

Forum: Troubleshooting and Problems 03-19-2009, 02:50 AM

Replies: 4 Random Ticket Emails Views: 1,302 Posted By 4ice I have never experienced this and it's also the... I have never experienced this and it's also the first time that I hear about it. Therefor I actually doubt that osTicket is doing this. Are you sure there isn't someone else trying the system as...

Forum: Troubleshooting and Problems 03-19-2009, 02:46 AM

Replies: 3 where ticket store? Views: 1,603 Posted By 4ice osTicket stores all information in a MySQL... osTicket stores all information in a MySQL database. With the admin panel you can view tickets, reply to tickets, close tickets etc.

Forum: Troubleshooting and Problems 03-17-2009, 01:59 PM

Replies: 1 Error while opening ticket Views: 1,041 Posted By 4ice I cannot reproduce the same thing. If I open a... I cannot reproduce the same thing. If I open a new ticket and enter incorrect information (like the phonenumber), it just says that I need to correct it and I can still hit the "Open ticket" button....

Forum: Installation and Setup Help 03-17-2009, 01:56 PM

Replies: 2 Chmod 644 ostconfig.php in windows? Views: 3,865 Posted By 4ice If it's just a local (test) pc, the writable... If it's just a local (test) pc, the writable permissions are not important. I use it on Xampp as well for testing (no outside access) and therefor never changed the permissions.

Forum: Installation and Setup Help 03-17-2009, 01:52 PM

Replies: 2 attachments are not being included in email alert Views: 1,447 Posted By 4ice Is the attachment directory writable? Are... Is the attachment directory writable? Are you sure the path of the directory is set correctly (using the absolute path, ie. /var/www/html/attachments/)

Forum: Troubleshooting and Problems 02-03-2009, 02:14 AM

Replies: 4 Emails Bouncing Off The Wall!!!! Views: 1,538 Posted By 4ice Never figured that out either LOL :D (also never... Never figured that out either LOL :D (also never needed it) Try making a new thread with this question, perhaps other people can help you out.

Forum: Troubleshooting and Problems 02-03-2009, 01:58 AM

Replies: 4 Is osTicket safe to use? Views: 1,762 Posted By 4ice 100% safe programs do not exist in my opinion :) ... 100% safe programs do not exist in my opinion :) This email is being sent if you have checked the box "System Errors: Excessive Login attempts". So it's a built-in security method, I am only not...

Forum: Troubleshooting and Problems 02-03-2009, 01:53 AM

Replies: 1 not fetching mail from pop3 Views: 1,286 Posted By 4ice Did you check the boxes "Enable Auto Cron: ... Did you check the boxes "Enable Auto Cron: Enable cron call on staff's activity" and "Mail Methods: Enable POP3 email fetch" in the Admin Panel? After that make sure you are active as a staff...

Forum: General Discussions 02-03-2009, 01:48 AM

Replies: 1 accepting attachments Views: 3,841 Posted By 4ice The version installed through Fantastico is most... The version installed through Fantastico is most likely an old version. Please uninstall it and manually install the latest version of osTicket. The old version has alot of bugs and security flaws.

Forum: General Discussions 02-03-2009, 01:45 AM

Replies: 1 Problems with DATE Views: 5,019 Posted By 4ice Since you put this thread it in the older... Since you put this thread it in the older versions forums, I assume you have an older version. In that case, install the latest version and this problem will be solved as well as alot of other...

Forum: Troubleshooting and Problems 01-30-2009, 02:06 AM

Replies: 1 How to enable auto cron on cpanel? Views: 1,522 Posted By 4ice I don't have access to cPanel, but Googling... I don't have access to cPanel, but Googling "cpanel cron job" gave me multiple solutions.

Forum: Troubleshooting and Problems 01-29-2009, 03:36 PM

Replies: 4 Emails Bouncing Off The Wall!!!! Views: 1,538 Posted By 4ice You need to check the box in the Admin Panel that... You need to check the box in the Admin Panel that says "Delete fetched messages". Otherwise the system imports the email over and over and since it works on staff's activity it will only happen when...

Forum: Installation and Setup Help 01-29-2009, 03:32 PM

Replies: 2 Cannot login Admin after install Views: 1,743 Posted By 4ice Did you install it with cPanel or did you... Did you install it with cPanel or did you manually install it on the server? Because if you did it through cPanel, it is very likely you installed an older version. If this is the case, I strongly...

Forum: Suggestions and Feedback 01-29-2009, 03:27 PM

Replies: 2 Wiki Views: 5,030 Posted By 4ice No indeed, as far as I know Peter has to manually... No indeed, as far as I know Peter has to manually give an user access to Wiki.

Forum: Installation and Setup Help 01-14-2009, 09:47 AM

Replies: 12 how to setup attachment setting (Attachment Directory must be valid and writeable) Views: 14,222 Posted By 4ice chmod 777 is a command. But you can let your FTP... chmod 777 is a command. But you can let your FTP program do it for you: right-click the appropriate folder on your server and click on something like 'Attributes' (this can be different for your FTP...

Forum: Installation and Setup Help 01-12-2009, 02:22 AM

Replies: 24 Server? Views: 7,112 Posted By 4ice This is kinda hard if you don't even know what an... This is kinda hard if you don't even know what an FTP program is (sorry :(). Perhaps you can ask your provider first. Since they speak German, it will be more easy for you to understand. In...

Forum: Installation and Setup Help 01-12-2009, 02:14 AM

Replies: 12 how to setup attachment setting (Attachment Directory must be valid and writeable) Views: 14,222 Posted By 4ice You will need to create a new folder on your... You will need to create a new folder on your server, called something like 'attachments'. The location is up to you, the folder should be writable too (chmod 777). Creating a new folder can be done...

Forum: Installation and Setup Help 01-09-2009, 05:10 PM

Replies: 1 Admin Panel Views: 1,417 Posted By 4ice It's in the scp folder, so something like... It's in the scp folder, so something like www.domain.com/support/scp/

Forum: Installation and Setup Help 01-07-2009, 08:23 AM

Replies: 24 Server? Views: 7,112 Posted By 4ice Download: ... Download: http://www.osticket.com/download/osticket_1.6.rc4.zip Installation info: http://www.osticket.com/wiki/Installation

Forum: General Discussions 01-07-2009, 06:36 AM

Replies: 1 Where are we up to with Joomla and Development? Views: 2,144 Posted By 4ice I just send a PM to Peter to get some info. If I... I just send a PM to Peter to get some info. If I have any info I will let you know.

Forum: Mods and Customizations 01-07-2009, 06:34 AM

Replies: 9 Client Login With Email to view ticket list no ticket # required Views: 3,528 Posted By 4ice That does not seem such a wise idea in my... That does not seem such a wise idea in my opinion. This way if you know someones emailaddress you can just read all their tickets.

Forum: Troubleshooting and Problems 01-07-2009, 06:32 AM

Replies: 3 Attachment Directory Views: 3,227 Posted By 4ice Perhaps you can share your simple solution, so... Perhaps you can share your simple solution, so that it might help out others. Thanks.

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