A Quick Patch to Allow pre-populate of new ticket form from GET variables

[Ari]

Here's a quick hack which allows for new support tickets to be pre-populated from get variables - very handy if you want to pre-fill email address, phone number, etc...

in /include/client/open.inc.php , just add this 1 line on line 4 (after $info=($_POST && $errors...)

PHP Code:

//If there are get variables, but post is blank, use GET variables instead
$info = ($_GET && !$_POST) ? $_GET : $info; 


That's it! Now you can prepopulate the fields when creating a new ticket using get variables, i.e.

http://website.com/support/open.php?email=test@email.com&name=Test%20Name&phone=123-432-2543

Hope this helps!

[richy]

Great mod

I need this, but what happen if osticket gets an update?

[cyberde]

Originally Posted by richy

Great mod

I need this, but what happen if osticket gets an update?

Then you'll need to repatch that file, or you could use my SOAP MOD