Timeout when updating tickets

[sdrawkcab]

I get quite a few timeouts on my system. I have a new Install, and am doing my initial testing. I can browse around, and change settings, but when it comes to updating tickets, they usually time out. I have seen some emails get pushed out, such as when I assign a ticket to a user with a comment, they get the email from that. I would love any help / suggestions you have for this.

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Incoming Emails via IMAP (Google Apps/ Gmail)
Outgoing Emails via SMTP (Google Apps/ Gmail)

Ubuntu 11.10 x86_64 Server
Nginx
PHP 5.3.6 with PHP-FPM.

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Here is a sample of a few of the various error showing up in my Error Log.

2012/04/06 19:26:40 [error] 2115#0: *320 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 192.168.63.80, server: MyDomainName.com, request: "POST /scp/tickets.php?id=5 HTTP/1.1", upstream: "fastcgi://unix:/tmp/php5-fpm.sock:", host: "MyDomainName.com", referrer: "http://MyDomainName.com/scp/tickets.php?id=5"
2012/04/06 19:40:11 [error] 2114#0: *331 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 192.168.63.80, server: MyDomainName.com, request: "POST /scp/tickets.php?id=4 HTTP/1.1", upstream: "fastcgi://unix:/tmp/php5-fpm.sock:", host: "MyDomainName.com", referrer: "http://MyDomainName.com/scp/tickets.php?id=4"
2012/04/06 19:48:06 [error] 2114#0: *360 FastCGI sent in stderr: "PHP Deprecated:  Assigning the return value of new by reference is deprecated in /www/MyDomainName.com/public_html/include/pear/Mail/mimeDecode.php on line 335" while reading response header from upstream, client: 192.168.63.80, server: MyDomainName.com, request: "GET /scp/admin.php HTTP/1.1", upstream: "fastcgi://unix:/tmp/php5-fpm.sock:", host: "MyDomainName.com", referrer: "http://MyDomainName.com/scp/tickets.php?id=5"
2012/04/06 19:48:09 [error] 2114#0: *360 FastCGI sent in stderr: "PHP Deprecated:  Assigning the return value of new by reference is deprecated in /www/MyDomainName.com/public_html/include/pear/Mail/mimeDecode.php on line 335" while reading response header from upstream, client: 192.168.63.80, server: MyDomainName.com, request: "GET /scp/admin.php?t=email HTTP/1.1", upstream: "fastcgi://unix:/tmp/php5-fpm.sock:", host: "MyDomainName.com", referrer: "http://MyDomainName.com/scp/admin.php"
2012/04/06 19:48:13 [error] 2114#0: *360 FastCGI sent in stderr: "PHP Deprecated:  Assigning the return value of new by reference is deprecated in /www/MyDomainName.com/public_html/include/pear/Mail/mimeDecode.php on line 335" while reading response header from upstream, client: 192.168.63.80, server: MyDomainName.com, request: "GET /scp/admin.php?t=staff HTTP/1.1", upstream: "fastcgi://unix:/tmp/php5-fpm.sock:", host: "MyDomainName.com", referrer: "http://MyDomainName.com/scp/admin.php?t=email"
2012/04/06 19:48:18 [error] 2114#0: *360 FastCGI sent in stderr: "PHP Deprecated:  Assigning the return value of new by reference is deprecated in /www/MyDomainName.com/public_html/include/pear/Mail/mimeDecode.php on line 335" while reading response header from upstream, client: 192.168.63.80, server: MyDomainName.com, request: "GET /scp/admin.php?t=email HTTP/1.1", upstream: "fastcgi://unix:/tmp/php5-fpm.sock:", host: "MyDomainName.com", referrer: "http://MyDomainName.com/scp/admin.php?t=staff"
2012/04/06 19:48:20 [error] 2114#0: *360 FastCGI sent in stderr: "PHP Deprecated:  Assigning the return value of new by reference is deprecated in /www/MyDomainName.com/public_html/include/pear/Mail/mimeDecode.php on line 335" while reading response header from upstream, client: 192.168.63.80, server: MyDomainName.com, request: "GET /scp/admin.php?t=depts HTTP/1.1", upstream: "fastcgi://unix:/tmp/php5-fpm.sock:", host: "MyDomainName.com", referrer: "http://MyDomainName.com/scp/admin.php?t=email"
2012/04/06 19:48:23 [error] 2114#0: *360 FastCGI sent in stderr: "PHP Deprecated:  Assigning the return value of new by reference is deprecated in /www/MyDomainName.com/public_html/include/pear/Mail/mimeDecode.php on line 335" while reading response header from upstream, client: 192.168.63.80, server: MyDomainName.com, request: "GET /scp/admin.php?t=staff&dept=1 HTTP/1.1", upstream: "fastcgi://unix:/tmp/php5-fpm.sock:", host: "MyDomainName.com", referrer: "http://MyDomainName.com/scp/admin.php?t=depts"
2012/04/06 19:48:29 [error] 2114#0: *360 FastCGI sent in stderr: "PHP Deprecated:  Assigning the return value of new by reference is deprecated in /www/MyDomainName.com/public_html/include/pear/Mail/mimeDecode.php on line 335" while reading response header from upstream, client: 192.168.63.80, server: MyDomainName.com, request: "GET /scp/admin.php?t=staff&id=3 HTTP/1.1", upstream: "fastcgi://unix:/tmp/php5-fpm.sock:", host: "MyDomainName.com", referrer: "http://MyDomainName.com/scp/admin.php?t=staff&dept=1"
2012/04/06 19:48:31 [error] 2114#0: *360 FastCGI sent in stderr: "PHP Deprecated:  Assigning the return value of new by reference is deprecated in /www/MyDomainName.com/public_html/include/pear/Mail/mimeDecode.php on line 335" while reading response header from upstream, client: 192.168.63.80, server: MyDomainName.com, request: "GET /scp/admin.php?t=settings HTTP/1.1", upstream: "fastcgi://unix:/tmp/php5-fpm.sock:", host: "MyDomainName.com", referrer: "http://MyDomainName.com/scp/admin.php?t=staff&id=3"
2012/04/06 20:43:14 [error] 2114#0: *385 FastCGI sent in stderr: "PHP Deprecated:  Assigning the return value of new by reference is deprecated in /www/MyDomainName.com/public_html/include/pear/Mail/mimeDecode.php on line 335" while reading response header from upstream, client: 192.168.63.80, server: MyDomainName.com, request: "GET /scp/admin.php?t=email HTTP/1.1", upstream: "fastcgi://unix:/tmp/php5-fpm.sock:", host: "MyDomainName.com", referrer: "http://MyDomainName.com/scp/admin.php?t=email"
2012/04/06 20:43:17 [error] 2114#0: *385 FastCGI sent in stderr: "PHP Deprecated:  Assigning the return value of new by reference is deprecated in /www/MyDomainName.com/public_html/include/pear/Mail/mimeDecode.php on line 335" while reading response header from upstream, client: 192.168.63.80, server: MyDomainName.com, request: "GET /scp/admin.php?t=staff HTTP/1.1", upstream: "fastcgi://unix:/tmp/php5-fpm.sock:", host: "MyDomainName.com", referrer: "http://MyDomainName.com/scp/admin.php?t=email"
2012/04/06 20:43:19 [error] 2114#0: *385 FastCGI sent in stderr: "PHP Deprecated:  Assigning the return value of new by reference is deprecated in /www/MyDomainName.com/public_html/include/pear/Mail/mimeDecode.php on line 335" while reading response header from upstream, client: 192.168.63.80, server: MyDomainName.com, request: "GET /scp/admin.php?t=staff&id=4 HTTP/1.1", upstream: "fastcgi://unix:/tmp/php5-fpm.sock:", host: "MyDomainName.com", referrer: "http://MyDomainName.com/scp/admin.php?t=staff"
2012/04/06 20:43:21 [error] 2114#0: *385 FastCGI sent in stderr: "PHP Deprecated:  Assigning the return value of new by reference is deprecated in /www/MyDomainName.com/public_html/include/pear/Mail/mimeDecode.php on line 335" while reading response header from upstream, client: 192.168.63.80, server: MyDomainName.com, request: "GET /scp/admin.php?t=dashboard HTTP/1.1", upstream: "fastcgi://unix:/tmp/php5-fpm.sock:", host: "MyDomainName.com", referrer: "http://MyDomainName.com/scp/admin.php?t=staff&id=4"
2012/04/06 20:43:24 [error] 2114#0: *385 FastCGI sent in stderr: "PHP Deprecated:  Assigning the return value of new by reference is deprecated in /www/MyDomainName.com/public_html/include/pear/Mail/mimeDecode.php on line 335" while reading response header from upstream, client: 192.168.63.80, server: MyDomainName.com, request: "GET /scp/admin.php?t=email HTTP/1.1", upstream: "fastcgi://unix:/tmp/php5-fpm.sock:", host: "MyDomainName.com", referrer: "http://MyDomainName.com/scp/admin.php?t=dashboard"
2012/04/06 20:44:53 [error] 2114#0: *385 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 192.168.63.80, server: MyDomainName.com, request: "POST /scp/tickets.php?id=4 HTTP/1.1", upstream: "fastcgi://unix:/tmp/php5-fpm.sock:", host: "MyDomainName.com", referrer: "http://MyDomainName.com/scp/tickets.php?id=4"
2012/04/08 15:33:47 [error] 2114#0: *419 rewrite or internal redirection cycle while internal redirect to "/index.html", client: 192.168.63.84, server: MyDomainName.com, request: "GET /favicon.ico HTTP/1.1", host: "MyDomainName.com"
2012/04/08 15:33:47 [error] 2114#0: *417 rewrite or internal redirection cycle while internal redirect to "/index.html", client: 192.168.63.84, server: MyDomainName.com, request: "GET /favicon.ico HTTP/1.1", host: "MyDomainName.com"
2012/04/08 15:33:47 [error] 2114#0: *420 rewrite or internal redirection cycle while internal redirect to "/index.html", client: 192.168.63.84, server: MyDomainName.com, request: "GET /favicon.ico HTTP/1.1", host: "MyDomainName.com"
2012/04/08 15:33:48 [error] 2114#0: *423 FastCGI sent in stderr: "PHP Deprecated:  Assigning the return value of new by reference is deprecated in /www/MyDomainName.com/public_html/include/pear/Mail/mimeDecode.php on line 335" while reading response header from upstream, client: 192.168.63.84, server: MyDomainName.com, request: "GET /scp/admin.php?t=dashboard HTTP/1.1", upstream: "fastcgi://unix:/tmp/php5-fpm.sock:", host: "MyDomainName.com", referrer: "http://MyDomainName.com/scp/admin.php?t=dashboard"

[sdrawkcab]

Alright, I found the cause of my problem.

It was that the server didn't have the /etc/hosts setup.

Since the Domain Name didn't exist externally in the public DNS system, but was only internally resolvable, I had to set it in the host on the server for the PHP-FPM to work properly with the listening socket.

This fixed my problem.

[ntozier]

Thank you for posting your solution. Maybe it someone else will find it and it will help them.