Attachment on Internal Note

[zachazow]

I was going to impliment this on the R5 version but I got to the last step (step 4) and the code I was supposed to find did not match what I have. There are a lot of differences and I wasn't sure what needed to be changed. This is the code I currently have in /include/class.ticket.php

PHP Code:

function postNote($title,$note,$alert=true,$poster='') {        
        global $thisuser,$cfg;

        $sql= 'INSERT INTO '.TICKET_NOTE_TABLE.' SET created=NOW() '.
                ',ticket_id='.db_input($this->getId()).
                ',title='.db_input(Format::striptags($title)).
                ',note='.db_input(Format::striptags($note)).
                ',staff_id='.db_input($thisuser?$thisuser->getId():0).
                ',source='.db_input(($poster || !$thisuser)?$poster:$thisuser->getName());
        //echo $sql;
        if(db_query($sql) && ($id=db_insert_id())) {
            //If enabled...send alert to staff (Internal Note Alert)
            if($alert && $cfg->alertONNewNote()){
                $dept=$this->getDept();
                if(!$dept || !($tplId=$dept->getTemplateId()))
                    $tplId=$cfg->getDefaultTemplateId();

                $sql='SELECT note_alert_subj,note_alert_body FROM '.EMAIL_TEMPLATE_TABLE.
                     ' WHERE cfg_id='.db_input($cfg->getId()).' AND tpl_id='.db_input($tplId);
                if(($resp=db_query($sql)) && db_num_rows($resp) && list($subj,$body)=db_fetch_row($resp)){
                    $body=$this->replaceTemplateVars($body);
                    $subj=$this->replaceTemplateVars($subj);
                    $body = str_replace('%note',"$title\n\n$note",$body);.............. 


[masino_sinaga]

@zachazow,

Yes. There are a lot of differences between postNote function on RC4 and RC5. Since the modification I made is only for RC4, I repeat: only for RC4, please do not apply that mod into RC5!

I will create the modification for RC5 in the next one or two days. So, stay tuned!

Sincerely,
Masino Sinaga

[phonerental]

Hi Masino,

First of all, thank you very much for all your contribuitions to the osTicket community. I had the chance to visit your website, and read the instructions on how to add an attachment on an internal note (RC5). I did everything you mentioned, without any luck. I'm attaching you the 2 files that were modified and a print screen of the database. Could you be so kind to help?

Thanks in advance

Gustavo from Argentina

[robayer]

Originally Posted by masino_sinaga

@zachazow,

Yes. There are a lot of differences between postNote function on RC4 and RC5. Since the modification I made is only for RC4, I repeat: only for RC4, please do not apply that mod into RC5!

I will create the modification for RC5 in the next one or two days. So, stay tuned!

Sincerely,
Masino Sinaga

Hi Masino - Any chance for this same mod updated to the new 1.6 stable?

Thanks

http://osticket.com/forums/showthrea...internal+notes

[masino_sinaga]

Originally Posted by robayer

Hi Masino - Any chance for this same mod updated to the new 1.6 stable?

You can get the MOD for 1.6 ST from here:
Add Attachment on Internal Note in osTicket v1.6 ST (Stable).

Hopefully this will help you.

Sincerely,
Masino Sinaga

[robayer]

Originally Posted by masino_sinaga

You can get the MOD for 1.6 ST from here:
Add Attachment on Internal Note in osTicket v1.6 ST (Stable).

Hopefully this will help you.

Sincerely,
Masino Sinaga

Cheers! Will implement this eve and let you know.

Thanks again.