Newbie Questions!

[cspowers]

Sorry folks, I have diligently looked through the wiki and I seem to have missed the basic instructions on ho wto set up osTicket.

I have an account for mydomain.com on bluehost. I installed osTicket via fantastico on a domain called service.mydomain.com

I can login to the administration panel at service.mydomain.com/scp/admin. I created a new department. I set up an email address for the department including the local smtp and remote IMAP connection to the mail servers .

BUT

when I go to http://service.mydomain.com/ I don't get anything that looks like a service help desk interface. It looks to me like a set of default web pages that blue host puts in the directory when you create it.

Furthermore, the osTicket home page at http://osticket.com/ says users can create tickets from your web site. That's cool. I have a web site (wordpress) at www.mydomain.com and want to embed a form into one of its pages to create and submit a ticket.

But I can't find any instructions on how to do this. I apologize in advance if I have missed something blindingly obvious. But I've looked through the admin interface and the wiki and can't find any instructions on these two topics.

Thanks,

[cspowers]

ok, digging around the install directory I found index.php.
So service.mydomain.com/index.php gets the end user to the basic client interface which I can hack up a bit to customize for my domain. So that's cool.

Still looking for guidance on how to embed a form on a wordpress page to create a ticket. Alternatively, It would be ok if I could have a URL that taked them to the client new ticket page with some of the fields prefilled in. i.e. on my membership page on my www site It would be cool to have a link to the new ticket page but have the help topic pre-set to be the membership help topic/.

[thofei]

just create the form in Wordpress and at the place where you enter the destination of the form, enter the open.php file of your OsTicket installation.


Best
T.

[cspowers]

I successfully haced the open form from the defaul tinterface and embedded it into the site and it seems to work ok. I appreciate the help!