osTicket Community Forums

entrican · #21 02-23-2012, 05:37 PM

Quote:

Originally Posted by stefkiller

Does someone can provide an example of html email template ?
Perhaps I have done a mistake, because it doesn't work for me.

This worked well for me.

<html>
<head>
<STYLE TYPE=\"text/css\">
TD{font-family: Arial; font-size: 10pt;}
table { width: 700px; border: table-layout: fixed; }
</STYLE>
</head>
<body style="margin:0">
<table width="100%" height="100%"
border="0" cellpadding="0" cellspacing="0">
<tr>
<td bgcolor="#ffffff" valign="top">
<table width="750" border="0" cellpadding="0"
cellspacing="0" align="center">
<tr><td bgcolor="#ffffff" width="750">
<img src="https://www.google.com/intl/en_com/images/srpr/logo3w.png"></td></tr>
<tr><td bgcolor="#ffffff" width="750"> </td></tr>
<tr><td bgcolor="#ffffff" width="750">%message</td></tr>
</table>
</td>
</tr>
</table>
</body>
</html>

This is a basic table structure to control width and centering. It also includes a logo at the top which I substituted the google logo for.

Also notice the use of the "%message" as written in the instructions. This is working well, the only issue I'm having is a broader issue with the multi-part headers being properly recognized. I'm working with the headers now to see if a change is needed to get the emails to show up properly in an outlook. Google mail works, but other web based email clients don't seem to be consistent.

-Robert

entrican · #22 02-23-2012, 06:03 PM

I download the code, applied the described changes and it was working great with some web based email clients like google mail, but I couldn't seem to get it working with outlook mail clients.

After some trial and error, I realized the Mime_mail() object needed to be initialized with the newline string.

Change line #170 of bkonia's patched "class.email.php"

old code: $mime = new Mail_mime();
new code: $mime = new Mail_mime($eol);

This corrected the problem where my new HTML emails were coming in as unidentifiable text and attachments to outlook. After I changed the code to instantiate $mime with the newline character, it worked great.

I'm not sure if PEAR assumes a winows or the osTicket deployment does, but this was required for me on centos.

-Robert

laotseh · #23 03-27-2012, 03:59 PM

Dear All,

I have made the changes to my OSTicket, after following the steps, I am not able to find any section with name HTML in my preferences. appreciate your help on this.

Thanks and Best Regards,

odekmin · #24 04-04-2012, 04:02 PM

hi fellas,

I applied the mod, created the table field, but whenever i paste something in the html template field and i push save, it says it was successful, but whenever I return, that field is empty, there's no trace of my template in the emails, and the sql field in mysql stays NULL.

what am I doing wrong ? :-/

odekmin · #25 04-06-2012, 01:30 AM

Quote:

Originally Posted by odekmin

hi fellas,

I applied the mod, created the table field, but whenever i paste something in the html template field and i push save, it says it was successful, but whenever I return, that field is empty, there's no trace of my template in the emails, and the sql field in mysql stays NULL.

what am I doing wrong ? :-/

Got it, a php wiz pointed to me that I had copied the files in the wrong <include> folder, <staff/include> instead of <include>.

cheers,

beegees · #26 04-08-2012, 05:07 AM

Hello,

Is it possible to put a picture of my entreprise in an email template ?

Is the client will view this picture ?

Thank you in advance.

equisde · #27 04-17-2012, 07:49 PM

Very nice mod!!

It works like a charm.

Thanks & congrats!!

Lupo76 · #28 05-27-2012, 06:40 AM

Quote:

Originally Posted by AlphaDesignsGroup

There is always one of those in there...

And this is not a bad thing, just a matter of conveneince for the person receiving the mail. I know the variables used in the orignal templates can not be used in the HTML box. The thing is, the link back to the support system to check/update your ticket info "was" an html link that could just be clicked on in the email. With the HTML format around it, it is no longer a link, but just text. This software is too new for me to figure it out, so I was wondering if anyone had found a way around that so clickable links could be put into the original templates, or code to find and convert links to a clickable link before it is sent. Thanks Bkonia !!!

Has anyone solved this annoying problem?

Lupo76 · #29 05-27-2012, 08:12 AM

Quote:

Originally Posted by Lupo76

Has anyone solved this annoying problem?

I answered myself :-)
Unfortunately it was not easy because I have no knowledge of PHP:

the solution is as follows:
look in the file class.email.php the following code:

Code:

        $subject=stripslashes(preg_replace("/(\r\n|\r|\n)/s",'', trim($subject)));
        $body = stripslashes(preg_replace("/(\r\n|\r)/s", "\n", trim($message)));

added below the last line of code shown above as follows:

Code:

        //Inizio codice per convertire url in link
        $trova = "((http://|ftp://)[a-zA-Z0-9-_.]+[a-zA-Z0-9/.?&=_@]+)"; 
        $nuovo = "<a href=\"$0\" target=\"_blank\"> $0 </a>"; 
        $body = preg_replace($trova, $nuovo, $body);   
        //Fine codice per convertire url in link

Hello

jimmyeao · #30 05-30-2012, 09:02 AM

Never Mind - Great Mod!

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