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Old 04-11-2012, 10:17 AM
Castile Castile is offline
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Join Date: Apr 2012
Posts: 1
Default Add New Variable?
Is there a way in osTicket to add a variable? I want it to search the original customer ticket and instead of quoting the original message via %message, I would like for it to find the part called Email reference id: and quote both the Email reference id and the ID # using a new variable called %emailID.

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