Closing e-mail Template

[Richard_Thornton]

Hello Ladies & Gents,

I’m new to this forum and have nothing to do with OSticket normally other than as an intelligent user (our development team normally do all this stuff but they are somewhat busy on other projects) so please be forgiving if I’m being stupid.

I am trying to configure the Alerts a customer receives when we close their ticket currently they get the message response alert which is fine as it’s our answer but they also receive a ticket closed alert immediately afterwards this is causing annoyance. How can I editing the final closed ticket template it currently looks like this.

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Your support ticket with id #ASTCXXXXXX has been closed.

You can view this support ticket online here: http://testing.testing.com/view.php?e=e-mailaddress goes here.co.uk&t=ASTCXXXXXX

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Also can I turn this automatic response off?

I'm using v1.6 RC5

Thanks in advance for your help.



Richard