I Love OSTicket, but what about Knowledge Base or FAQ

[mferdinand]

Kelli: Is this knowledgebase functionality now available?

[sidell]

Do you have Any ideas when a Knowledge Base feature will be available?

[tvds]

I've got a feeling that this app is dead. No more updates since 02-09-2010

[jtaubman]

Originally Posted by tvds

I've got a feeling that this app is dead. No more updates since 02-09-2010

Did you not read this thread?

http://www.osticket.com/forums/showthread.php?t=5661

[PDLaughlin]

I love me some osTicket!

Just wondering when/if the Knowledge Base option will be available.

Thanks!
Drew

[Rich_C]

Originally Posted by Tim Gall

Hi Kelly,
I was wondering if the new knowledgebase for osTicket will make the osFaq module obsolete?
Its no biggy to me if it does as ive designed the system to be able to plug into a number of web based systems and can easily migrate it out.
The main reason I asked is I will stop trying to promote it as being a dedicated osTicket plugin if it will be made obsolete primarily to avoid mucking your existing clients around (EG: having to migrate data from one table to another, etc. when the new version is released).

Thanks in advance,
Tim Gall

I have looked at the new FAQ built into OSticket 1.7 I would say it is not quite as robust as osFAQ. I have not seen a way to add sub-categories which comes in useful in an FAQ page. Aside from that though it does seem to include many of the OSFAQ features.

[Tim Gall]

Rich_C: I agree with you. I did have a quick look at the database changes to support the new knowledgebase system in osticket and it does appear to have the infrastructure built in to support subcategories. If the functionality isn't enabled at the moment it looks like it will be down the track.
I haven't had much time to check out the new version beyond that.

When I get time I will make sure osFaq is compatible with the new osticket so existing osFaq users dont have any issues upgrading thier osticket installs.

I'll also put together a migration script to migrate osFaq entries to osTicket-KB entries and vice versa. Cant promise when but do have it on my todo list.

Regards,
Tim

[Rich_C]

I suppose one option would be to have it only used by those who log into the staff page....