Problem for osTicket(Unable to load config info from DB. Get tech support)

[rychol]

hi.I have a problem for osticket.when trying to enter the page Where are my ticket This says to me:
Fatal Error: Contact system adminstrator.
and e-mail message comes:
Unable to load config info from DB. Get tech support.
what's the matter? How do I fix this?

[scottro]

Check your config file in the include/ directory. Check the settings inside it, check the name is correct and check its permissions.

[izcrab]

Originally Posted by scottro

Check your config file in the include/ directory. Check the settings inside it, check the name is correct and check its permissions.

Hi Scottro,

I am a newbie to OSTicket and I am getting the same error message after a fresh install into a subfolder called ost, could you please shed some more light on what I should be looking for in the file you mentioned.

Thanking you in advance.

Regards,

izcrab.

[ntozier]

In your /include directory is an ost-config.php file. [note: older versions of OSTicket used different file names such as ostconfig.php and settings.php]
This file contains the database connection information.

Scroll down to the section that looks like:

#Mysql Login info
define('DBTYPE','mysql');
define('DBHOST','localhost'); 
define('DBNAME','database-name');
define('DBUSER','username');
define('DBPASS','password');

Ensure that this sections matchs your MySQL server, database name, username, and password that you set up for OSTicket in your MySQL server. If they match then check the file permissions on the file. How to do this varies by OS. If they do not match then make them match and try again. If it still doesn't work then consult the MySQL logs and PHP logs to see whats happening.

[chiragwebhosting]

I get this type of error. Please help me.I used 1.6 osticket


osTicket is already installed?

Configuration file already changed - which could mean osTicket is already installed or the config file is unclean. If you are trying to upgrade the system then click here.

If you believe this is in error, please try replacing the config file with a unchanged template copy and try again or get technical help from developers.

[chiragwebhosting]

Originally Posted by ntozier

In your /include directory is an ost-config.php file. [note: older versions of OSTicket used different file names such as ostconfig.php and settings.php]
This file contains the database connection information.

Scroll down to the section that looks like:

#Mysql Login info
define('DBTYPE','mysql');
define('DBHOST','localhost'); 
define('DBNAME','database-name');
define('DBUSER','username');
define('DBPASS','password');

Ensure that this sections matchs your MySQL server, database name, username, and password that you set up for OSTicket in your MySQL server. If they match then check the file permissions on the file. How to do this varies by OS. If they do not match then make them match and try again. If it still doesn't work then consult the MySQL logs and PHP logs to see whats happening.

I do same this but i get this error/ please help me.Error is :
Configuration file already modified!

"osTicket is already installed?

Configuration file already changed - which could mean osTicket is already installed or the config file is unclean. If you are trying to upgrade the system then click here.

If you believe this is in error, please try replacing the config file with a unchanged template copy and try again or get technical help from developers."