AD lookup of Name and Email

[romanjoke]

It's very good script, but how i can convert username to Russian codepage?
if Displayname of user on English, it's work correctly, but if in Russian - it's not work(((
Can anybody help me?

[yogiman.uk]

Hi

Sorry i've read this but don't understand.

I have a LAMP server which I have osticket installed on and I am attempting to get the AD add-on to work. So do I have to get ladap working on the lamp server to make this work?

Thanks

Yogiman!

[hawkhead99]

I followed JoseLuis's steps and for entering via staff, this works flawlessly.

However, it is not working for the client entry screen... Idea's? Using the most current version of osticket (1.6 R5 I guess?)

[hawkhead99]

NVM - It was working in IE on client, just not in Chrome.

If I had to guess, I think Chrome's auto fill was conflicting with it (I had never entered anything in the staff page on Chrome, so there was no conflicts)

[kpatel]

i follow the jpastin Direction for populating email and name from active directory. i did everythinng.. but when i try to enter key word in email or name ... it's not geting eny information.. also it's not giving any error... i define perfectly my domain and ou information.. but it's not getting any data or any error... i tried with userfind.php <?php die("connection"); ?>
but i'm not getting any message or any error... can you please help me to solve this issue.

[hawkhead99]

Hi all,

Currently on the client ticket creation screen, I added the following to \include\client\open.inc.php:

PHP Code:

    <tr>
        <td align="left"><b>Department:</b></td>
        <td>
            <select name="deptId">
                <option value="" selected >Select Department</option>
                <?
                 $services= db_query('SELECT dept_id,dept_name FROM '.DEPT_TABLE.' ORDER BY dept_name');
                 while (list($deptId,$dept) = db_fetch_row($services)){
                    $selected = ($info['deptId']==$deptId)?'selected':''; ?>
                    <option value="<?=$deptId?>"<?=$selected?>><?=$dept?></option>
                <?
                 }?>
            </select>
            &nbsp;<font class="error">*&nbsp;<?=$errors['deptId']?></font>
        </td>
    </tr>

I also modified jpastin's code to return users only if they match a group in the "memberOf" field in AD. Both work great.

My objective though, utilizing "department" and "memberOf" in AD, I need to be able to take those two things and if they match certain values have the $deptID equal a valid value in osTicket.

Is this possible? Basically, we have a "chain of command" so to speak, so my objective is to modify jpastin's code to also pull back their department (which would require "department" and a specific group (it specifies what region they are) and then it will select the right department in osTicket that sends to their "manager" to kickoff the flow.

Thanks

[sn77sn]

many thanks to the person who wrote this script, god bless u

[sn77sn]

it will be great if this mod could bring the telephone numebr also,
i tried Lanefo scripts but didnt work, the steps are not clear,
appriciate if someone expert could make it work

[sn77sn]

is everybody died in this forum?????

[Ketah]

Thanks works great.
Perfect !