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  #1  
Old 06-07-2012, 11:30 PM
gembel008 gembel008 is offline
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Join Date: Jul 2011
Posts: 7
Default problem email Alerts & Notices
The issue I am having w/ OSTicket 1.6 ST,
I have to enable alert & notices and select recipients from admin settings, but when I create a new ticket via staff the e-mail is not sent to the admin, department manager and department member, only sent to client.

hot to fix it
need help!

Thanks in advance,
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  #2  
Old 06-08-2012, 04:10 AM
equisde equisde is offline
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Join Date: Jan 2012
Location: Madrid - Spain
Posts: 165
Default
Same issue...

Alerts to Admin, Dept. Manager and Last Responder for new ticket/message are not being sent

Regards
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  #3  
Old 06-15-2012, 02:18 PM
tj18 tj18 is offline
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Join Date: Jun 2012
Posts: 5
Unhappy Same issue here as well
Ah,, same issue for us too..

This is a huge burden. We have only a few on staff who need to lead as staff and also submit tickets as customer. Why can't this work by default? Thanks in advance for any suggestions...
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